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I am very happy with Vodafone. I had problems with my 1st Vodafone handset, liaised with the customer care team via email and they did enough for me to be happy. Also other minor issues were dealth with efficiently by the customer services team when I rang them. A number of mods ere are pretty cool (Lee H your still my favourite mate lol) and its good you can liaise with them with regards to phone issues.
Its funny as I was originally a Voda PAYG customer for 5 years, they offered me poor service in 2003, switched to o2 who were the best back in the day, funny they have gone downhill since and Voda are clearly moving up again in my estimations. Not perfect, but doing enough to keep me happy
Its funny as I was originally a Voda PAYG customer for 5 years, they offered me poor service in 2003, switched to o2 who were the best back in the day, funny they have gone downhill since and Voda are clearly moving up again in my estimations. Not perfect, but doing enough to keep me happy
I don't want to be negative but the customer service I have received since joining a month or two ago has been a bit mixed unfortunately. I have spoken to several "departments" including on here obviously, over the phone, by e-mail and directly to the store.
Overall my experience here has been good, the guys here obviously care and do their best under some occasional harsh scrutiny!
However, parts of the company just seem completely disjointed from one another. It's real basic things like your coverage map on the website being less accurate than your own internal map. It's no one being able to tell me who on earth had any Sure Signal's in stock. I've worked in big retail chains before, and usually everyone who works online, on the phones and in stores can see who has what stock. However, I was told by the store they had no idea when they were getting anymore or who had any. I was told by the phones that they also had no idea and suggested I visited all of the Vodafone stores individually to find out. I was also told by my local store that they'd ring me as soon as they had one in stock, but never did. I saw someone walking out of the store with a Sure Signal last week. What else? It's little things like the customer services team ringing me and telling me I could have a Sure Signal for half the price, just less than a week before there was a major coverage upgrade in my area. I now have to send the Sure Signal back.
You know, these things are pretty minor and petty, but they all add up to a poor user experience, at least in my case.
I think basically there just needs to be a little bit more of the left arm needing to know what the right arm is doing which is always going to be the biggest challenge with a company as big as VF.
All that being said, on an individual basis I feel I have ultimately received good service from the people I've dealt with, including those on here, including the lady that rang me last week in response to my complaint but it just needs to gel together a bit better I guess. I hope that makes sense
Overall my experience here has been good, the guys here obviously care and do their best under some occasional harsh scrutiny!
However, parts of the company just seem completely disjointed from one another. It's real basic things like your coverage map on the website being less accurate than your own internal map. It's no one being able to tell me who on earth had any Sure Signal's in stock. I've worked in big retail chains before, and usually everyone who works online, on the phones and in stores can see who has what stock. However, I was told by the store they had no idea when they were getting anymore or who had any. I was told by the phones that they also had no idea and suggested I visited all of the Vodafone stores individually to find out. I was also told by my local store that they'd ring me as soon as they had one in stock, but never did. I saw someone walking out of the store with a Sure Signal last week. What else? It's little things like the customer services team ringing me and telling me I could have a Sure Signal for half the price, just less than a week before there was a major coverage upgrade in my area. I now have to send the Sure Signal back.
You know, these things are pretty minor and petty, but they all add up to a poor user experience, at least in my case.
I think basically there just needs to be a little bit more of the left arm needing to know what the right arm is doing which is always going to be the biggest challenge with a company as big as VF.
All that being said, on an individual basis I feel I have ultimately received good service from the people I've dealt with, including those on here, including the lady that rang me last week in response to my complaint but it just needs to gel together a bit better I guess. I hope that makes sense
