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Solution

Won't send messages

EllieGrace
1: Seeker

Hi I've already contacted Apple support and done all they have said to do however my messages still wont send. Imessages send but messages to non iphones do not. Any help. Urgent to resolve this issue. 

2 REPLIES 2

kids
Community Champion (Retired)
Community Champion (Retired)

If Apple have not already suggested it:

 

Hold the Home and the On/off buttons down until the Apple logo appears the release and let the phone restart itself.

 

You will not lose any data and it is known to clear glitches.

BandOfBrothers
17: Community Champion
17: Community Champion

Hello,

 

 

If your adding in non standard emotions/ sending long messages / adding pictures ,this could convert a normal text to a MMS text which are chargeable and not part of a persons texting bundle allowance.

 

Also a persons Account sometimes needs setting up for MMS messages. Customer services would have to Re Provision  tbe account for MMS. 

 

Any sent via iMessage to another iPhone would send as they work through Data Conndction.

 

Please try turning off iMessage in Settings-Messages-iMessage and then try to send a sms. 

 

Check that you have not accidentally blocked a Contact in the iPhones blocking facility.  Help Link.

 

Ask the person your texting to check that they have not accidentally blocked you, if their phone allows this. 

 

Try deleting the contact and re enter it possibly adding the +44 at the start of the number , removing the 0

 

If you have not yet tried this Reset then it maybe worth trying. 

Settings -> General-> Reset -> Reset Network Settings.

 

 

Have you recently ported to Vodafone from another Network. If you have then a recent issue is called a Split Port where some services work and some do not which should settle. If not Customer service on 191 or Live Chat from a computer should be able to help. 

 

 

 

 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.