Hi
I've had my i phone 3GS 16GB since 29th January 2010, and it’s been nothing but trouble.
My phone constantly loses signal, and I have to put it in airport mode for a while and then back into normal mode. This works for a minute or two then signal is lost again. Now the internet has started freezing regularly too and the only solution is by the above methods.
Vodafone have already checked my area and there are no signal problems in my area.
I also proved this when a friend of mine who has the same phone with Vodafone had full signal, while I had none and we were standing next to one another. It was obvious i had a fulty handset
After nearly two months of emails from the start of May 2010, where I tried all things possible to repair my phone at home, all of these failed. A repair was eventually offered on 26th June 2010. But as no replacement was offered whilst mine would be repaired I couldn’t afford to be without a phone at this time of year so couldn’t send it back for repair, so have had to wait over 6 months for work to quieten down enough so I could be without my phone for a week..
When work eventually quietened down I arranged for my phone to be sent away for repair on 26/01/11,My phone received back on 03/02/11 still with the above faults. Vodafone have been notified and have been very difficult to do anything about it.
I've been in touch with trading standards and under The Supply of Goods and Services Act 1982, Vodafone are not complying to this at all.
I’m entitled to either a repair (which was attempted and failed), replacement or a refund.
I sent a letter detailing the above by Royal mail special delivery on Friday 11th February which trading standards drafted for me, this was signed for on Saturday 12th February 2011. I requested a reply by 20th February 2011. I’ve been in contact with Vodafone through email since and they say they never received the letter, hence why they haven't replied, however I have signature proof that it was signed for on 12th February 2011
I've since been offered a reconditioned phone as a replacement, which I rejected, when my contract started I paid to £149 to have a new phone, so under the above act any replacements for faulty goods should be of equal or better quality.
Vodafone have now said they can't offer me a new phone but if I go and buy a new one myself at a shop, if i give Vodafone a copy of the receipt they will give me £100 towards it.
Of course this was rejected.
Vodafone aren’t complying to their contract. They say they didn’t make the phone so it isn’t their problem, but my contract is with them to provide a service, and whether i don’t receive the service due to problems with Vodafone’s network
Either I'm provided with a new replacement phone of the same or better quality, or I'm entitled to a refund and cancellation of the rest of my contract.
My list is endless the amount of times Vodafone has shown examples of incompetence
When I received my repair pack, not only did I have all my details as normal, I also had somebody else’s details and their repair pack in my envelope too, so have access to their name, number, address, phone type etc. A shocking error I’m sure you'll agree. I wonder how many others this has happened to?
On top of this when my phone was sent back from repair, I was eventually after asking for it, given a tracking number for my phone coming back from repair. I typed this tracking number into Royal Mail and it said delivery was attempted that morning and I had to go and pick it up at the sorting office as nobody was in and a card had been put through the door.
I was at home all morning and we don’t get our post to the afternoon anyway, and no delivery was attempted all morning or any card put through the door. Luckily my phone got delivered later that day and somebody was in to sign for it. When I got home, Vodafone had only supplied with the wrong tracking number for my parcel.
To say I’m dissatisfied with Vodafone is an understatement.
I’m still awaiting reply for the letter that was signed for on 12th February 2011, Vodafone won’t even acknowledge they have the letter even though I have signature proof, and most importantly still have a faulty phone which I'm paying for.
One thing's for sure I won't be paying any more money until I get what I'm entitled for, a working i phone!
The only reason I bring this to the attention of this Forum is one to try and get some action, and two to warn people about Vodafone, and how they’re full of apologies for their errors, but don’t do anything about it
I hope somebody out there is able to help me end this nightmare
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