27-02-2011 09:10 PM
I've had my i phone 3GS 16GB since 29th January 2010, and it’s been nothing but trouble.
My phone constantly loses signal, and I have to put it in airport mode for a while and then back into normal mode. This works for a minute or two then signal is lost again. Now the internet has started freezing regularly too and the only solution is by the above methods.
Vodafone have already checked my area and there are no signal problems in my area.
I also proved this when a friend of mine who has the same phone with Vodafone had full signal, while I had none and we were standing next to one another. It was obvious i had a fulty handset
After nearly two months of emails from the start of May 2010, where I tried all things possible to repair my phone at home, all of these failed. A repair was eventually offered on 26th June 2010. But as no replacement was offered whilst mine would be repaired I couldn’t afford to be without a phone at this time of year so couldn’t send it back for repair, so have had to wait over 6 months for work to quieten down enough so I could be without my phone for a week..
When work eventually quietened down I arranged for my phone to be sent away for repair on 26/01/11,My phone received back on 03/02/11 still with the above faults. Vodafone have been notified and have been very difficult to do anything about it.
I've been in touch with trading standards and under The Supply of Goods and Services Act 1982, Vodafone are not complying to this at all.
I’m entitled to either a repair (which was attempted and failed), replacement or a refund.
I sent a letter detailing the above by Royal mail special delivery on Friday 11th February which trading standards drafted for me, this was signed for on Saturday 12th February 2011. I requested a reply by 20th February 2011. I’ve been in contact with Vodafone through email since and they say they never received the letter, hence why they haven't replied, however I have signature proof that it was signed for on 12th February 2011
I've since been offered a reconditioned phone as a replacement, which I rejected, when my contract started I paid to £149 to have a new phone, so under the above act any replacements for faulty goods should be of equal or better quality.
Vodafone have now said they can't offer me a new phone but if I go and buy a new one myself at a shop, if i give Vodafone a copy of the receipt they will give me £100 towards it.
Of course this was rejected.
Vodafone aren’t complying to their contract. They say they didn’t make the phone so it isn’t their problem, but my contract is with them to provide a service, and whether i don’t receive the service due to problems with Vodafone’s network
Either I'm provided with a new replacement phone of the same or better quality, or I'm entitled to a refund and cancellation of the rest of my contract.
My list is endless the amount of times Vodafone has shown examples of incompetence
When I received my repair pack, not only did I have all my details as normal, I also had somebody else’s details and their repair pack in my envelope too, so have access to their name, number, address, phone type etc. A shocking error I’m sure you'll agree. I wonder how many others this has happened to?
On top of this when my phone was sent back from repair, I was eventually after asking for it, given a tracking number for my phone coming back from repair. I typed this tracking number into Royal Mail and it said delivery was attempted that morning and I had to go and pick it up at the sorting office as nobody was in and a card had been put through the door.
I was at home all morning and we don’t get our post to the afternoon anyway, and no delivery was attempted all morning or any card put through the door. Luckily my phone got delivered later that day and somebody was in to sign for it. When I got home, Vodafone had only supplied with the wrong tracking number for my parcel.
To say I’m dissatisfied with Vodafone is an understatement.
I’m still awaiting reply for the letter that was signed for on 12th February 2011, Vodafone won’t even acknowledge they have the letter even though I have signature proof, and most importantly still have a faulty phone which I'm paying for.
One thing's for sure I won't be paying any more money until I get what I'm entitled for, a working i phone!
The only reason I bring this to the attention of this Forum is one to try and get some action, and two to warn people about Vodafone, and how they’re full of apologies for their errors, but don’t do anything about it
I hope somebody out there is able to help me end this nightmare
27-02-2011 09:31 PM
Firstly, a very warm welcome to the eForum Family, it's always great to see new faces on here .
I'm sorry to hear of the issues you've experienced with your iPhone 3GS. So that we can discuss your options with you, I've sent you an email. If you reply with all the details, then we'll be in touch as soon as we can.
26-03-2011 09:07 PM
Just a quick update
I immediately got offered a new phone after months of emails to the customer service team throught vodafones website, after being told by them i couldn't have a new phone as a replacement, work that one out
Everything seemed ok at first, now this one has started losing signal frequently too
Is it just bad luck to have two poor phones on the trot?
This as a nightmare having to keep chasing for repairs, replacements etc.
28-03-2011 12:51 AM
I must admit that I have had similar issues at home however I just put this down to a lack of coverage where I live however, In these circumstances the first step is to look at a free of charge repair.
Jimross2005, do you still have a copy of the last email we sent you? If you do please reply to this again and we will see what we can do.
02-04-2011 10:29 PM
I don't think it's down to lack of coverage in my area, going on the signal map for BA11 2BJ, I should receive no such problems.
Having received a new I phone free of charge as a replacement just over a month or so ago, the chances of this one being faulty too is highly unlikely. Vodafone wanted to take my new phone for repair, as they thought it must be faulty.
Having sent my last phone back for repair, supposedly for any issues to be fixed and resolved when receiving my phone back, there was no difference, and I still suffered dropping signal all the time.
With vodafone my signal constantly drops out and the people at customer services say it's a faulty phone and no problem their end, it's apple who give the guarantee, so it's their problem, nothing we can do, apart from repair the phone, things along those kinds of lines
So i had an idea for how to prove where the fault lies once and for all
I asked for my phone to be unlocked.
If it was a faulty phone, as Vodafone suggest, the signal would drop out too on another network as it does with Vodafone, if the signal didn't drop, it shows it's a problem with Vodafone. A simple way of finding out where the problem lies.
Anyway on Wednesday I put a o2 sim card in my phone all day, and surprise, surprise, not once did the signal drop, it was absolutely perfect.
Within 10 minutes of me putting the Vodafone sim card back in, it dropped signal 4 times, so it definitely is a problem with something Vodafone’s end. I’m no technician to explain what, but at least the buck passing onto Apple should stop now.
I emailed the e forum team straight away on Wednesday night to inform them of these developments, and haven't had a reply, having previously received a reply within 24 hours.
After so long of passing the buck saying it's not their problem, they don't make the phone, now I’ve proved the phone isn't the problem I haven't had a reply.
As I’ve now proved it's a problem Vodafone’s end, they're now the ones who aren’t providing the service I’m paying for hence breaking the terms of my contract.
Having had these issues since May 2010, to say I’m frustrated is an understatement. I doubt my last phone was faulty, just an easy way of Vodafone to pass the blame onto somebody else.
As Vodafone are now the opnes who are breaking the terms of my contract, i don’t want to endure this for the final 9 months of my contract.
I’ve lost count of the amount of people with the same issues as me on this forum, let alone the amount of people who haven’t posted their problems on this site, so it’s obvious something isn’t right with Vodafone’s service somewhere, when with another service provider i have no such signal issues.
Hopefully by me putting this on here, people with similar problems will help get their problems solved, and hopefully now I might get a response.
04-04-2011 03:34 PM
05-04-2011 09:38 PM
11-05-2011 11:49 AM
This problem is still not resolved
I've been keeping a log of all signal losses at home since the beginning of April, these figures are without me checking the phone 24/7 so are likely to be much more
I've also got a log of when another new sim card arrived and was put in, these logs are listed below
Old sim from 8/4/11
New sim put in - 17.55 15/4/11
As you can see above, it's beyond a joke how many times my phone loses signal on
This has been occuring for a year now
Having got my phone unlocked not once does my phone drop signal with 02 at home, so there obviously is a problem somewhere
In the past as vodafone can't provide the service I'm paying for, which is actually breaking the terms of my contract, I've received a credit for my bill
Yet for some reason, even though the problem still exists, I haven't received a credit for my bill
I've sent the e forum team two emails about not rectify my credit which I'm due, without response
The e forum team have also said the engineers have rejected my claims, but there obviously is a problem
A year is more than long enough to rectify a problem, if it can't be rectified then my contract should be cancelled as in my terms it says my contract can be ended early if vodafone can't regularly provide a service, a year having the same problems is enough
I look forward to your response
11-05-2011 11:56 AM
Now vodafone have cut me off as I havnt paid my bill
But as my problem still exists I should be receiving credit as per my previous months
I'm not paying for a service I'm not getting
I look forward to your response
12-05-2011 12:48 PM
I've just checked our email trail and can see, Woody sent you an email requesting some further information on 04/05/11, and we have been awaiting a reply to this so we can raise a new fault for you.
Just in case you didn't receive this, I will forward this to you again, if you can return with the requested information, I'll be able to raise this for you.
12-05-2011 02:00 PM
It's nice to finally receive a reply.
I had already responded to the email sent on 4th May, and then sent two further emails, all without response.
I've given you the information i gave woody on 4th May.
However as you haven't applied my credits for the last two bills even though the fault isn't fixed as per the previous few months, I've now been cut off and can't use my phone at all.
I've provided the requested information to you before and the engineers just rejected it, but as you can see by my log, there obviously is a huge problem with vodafone signal in my area, as with a o2 sim card in my signal is fine
I'd like this sorted asap please, how much longer will this drag on for?
13-05-2011 04:29 PM
Thank you for the details information you have been able to provide.
i have just emailed you regarding this ticket. As we cannot discuss any specific details for your account on the eForum, please can you reply back to the email chain with any queries so we can look to resolve things.