iMessage n FaceTime with my number

[Toni-summers1]

I became a Vodafone Payg customer heaters
I got internet & mind phones is all up n running but I can't get my iMessage or FaceTime to work at all with my phone number.. I don't wanam use my email address.. It's constantly telling me unsuccessful ... Retry again
Been doing it since yesterday
I have Internet
I have wifi at home
But can't get in activate at all!
Got all settings sent through by Vodafone to get internet n mms on phone!
I have a iPhone 5s
Never had any problems before with this 😔

[Jenny]

Hi @Toni-summers1

This may have happened if you’d only just got the Vodafone SIM. Have you tried this again since?

Please take a look at the iMessage and Facetime support pages on Apple’s website and try their suggestions.

Thanks,

Jenny

[Toni-summers1]

I've been trying since Saturday to do this
Still not working 😔
N tried all of trouble shooting
On the process of talking apple

[Retired-Rodney]

Hi @Toni-summers1

Your handset might be faulty, please see here for how to send your phone to us for repair.

Thanks,

Rodney

[kids]

If everything else on the phone is working it is highly unlikely that there is a fault with the phone so do not send it to Vodafone for repair.

Your first step if possible is to try another sim card or go to an Apple store where they can run a diagnoistic test on your phone and check everything is OK. You can call into a Vodafone store and ask them tro try a new sim for you.