26-04-2011 01:33 PM
27-04-2011 07:21 PM
I received an email today regarding upgrading my 2 existing data accounts, ending 14th May 2011, to ipad 2's. It pointed out that I was entitled to discounted iPad's on these contracts, an iPad 2 64gb for £150. As I have already placed an order for an iPad 64gb to be added to my account as a new contract £32 per month and £100 for iPad, I was surprised that if I upgraded rather than take out a new contract it would have cost me an additional £50 per unit. Really unfair on loyal Vodafone customers. As a result I have just emailed Vodafone instructing them not to renew and to terminate my 2 existing data accounts.
03-05-2011 10:24 PM
I think that handset prices will often be cheaper for new connections, rather than existing customers upgrading. I have often experienced this myself when reaching the end of a contract, and have simply decided to cancel the existing line and take out a new one.
I have no idea why the pricing tends to be as such. I can only imagine it is because Vodafone would rather induce new customers than retain old ones - perhaps it is better for statistics (i.e. I imagine PR spin to be "Vodafone saw x million new connections in 2010-11; rather than Vodafone retained y million customers in 2010-11).
04-05-2011 09:53 PM