Apple

[camvista]

Im not new to 3G, in fact I have over 20 3G card/account which we use in our company.
All of these can be viewed online for peaks in usage etc, My O2 iPhone since march has used 5.9GB and I use this all the time.

Today I have just realized that one week after getting my new iPad, my stats on the iPad on my cellular network data shows I have used 1.9GB but i have never been away from the house wireless network.

Questions
Is there an online account which I can see daily stats of usage? registered for a vodafone account but it has sent a text to my iPad (not very bright)
Is there an apple app like orange or o2 have? I was told by PC world that this was available
Does the iPad/vodafone count using wireless network as cellular data?
How do I cancel the contract?

Seems to me that something is not right and a few people will be getting unexpected high bills at the end of this month if they are not carefully.

Im just trying to get to the bottom of this so I can watch how I use 3G, at the moment I have the card out

Look forward to hearing back from a vodafone tech/rep.

Regards

Charlie

[Jebelious]

if it is setup anything like the iPhone then there will be an option in the settings menu that will tell you your current usage.

[camvista]

Thanks for the reply, I know how to use the cellular network data, the problem is there is not enough info just sent and received totals, also there is an option for cellular data=> Sim Application=> My Vodafone+ this comes back saying cannot complete service, Please Try Later

Thanks again for your reply

Charlie

[Martin]

Hi camvista

Welcome to the eForum It is always good to see new faces on here.

We do have a "My Acount" which you will be called to get set up. This will show what you have used upto that moment in time, not on a daily breakdown.

When you are using the WiFi, this usage will not show on the my account as it doesn't use our network.

You can cancel by giving us 30 days notice, either by email or written notice. These details are available on our website.

Martin
eForum Team

[Mitsubishi]

Hi there I'm new to forum,just set up my iPad sim tonight just wondering when I'll be called to set up account so I can check my data usage.

[timmorley]

My account DOES NOT show data in an easy to see format, nowhere does it show how much you have used/left in a current billing month. All you can see is what you used last month

[Dave]

Hi Briskii,

I'll pop you an email so we can get your details and get this sorted for you.

The unused data will appear on there, however as Timbo_UK mentions you will currently see the individual sessions only, not the total usage. If you export this to a spreadsheet you can set up a quick function to total the amount for you. This has been fed back to see if a data total can be included, so this may be upgraded in the future.

In the meantime, there is also our "My Vodafone" app available which does include a data allowance check. it's free to download as well and really easy to use.

DaveN

eForum Team

[djheath2000]

Same here, my account does not show usage date in an easy to read format. Having to download, reformat, divide by 1024 to get a decent figure is not easy.

I also used to be able to use the 44555 service, but this no longer shows usage data anymore. I cant get a decent answer out of Vodafone web support to why this no longer works. Their last answer simple said and I quote, "there maybe a technical problem." Well, I know that, but what is going to be done about it!?

Anyway, I digress, but I am getting fed up of VF customer service at the minute!

[Mitsubishi]

Hi Briskii,

I'll pop you an email so we can get your details and get this sorted for you.

The unused data will appear on there, however as Timbo_UK mentions you will currently see the individual sessions only, not the total usage. If you export this to a spreadsheet you can set up a quick function to total the amount for you. This has been fed back to see if a data total can be included, so this may be upgraded in the future.

In the meantime, there is also our "My Vodafone" app available which does include a data allowance check. it's free to download as well and really easy to use.

DaveN

eForum Team

My vodafone app does not work. Already tried that one,and in all correspondence from vodafone it clearly states you can't check iPad data in my vodafone account.I really think vodafone need to get there act together because in the few short days I've been a customer there customer care is shocking.

[larrytheleech]

Hi DaveN, downloaded My Vodafone app, ran on 3G (not wifi)

Response was "Sorry, we could not access your account informations at this point in time. Please try later."

So please try harder

[Mitsubishi]

Hi DaveN, downloaded My Vodafone app, ran on 3G (not wifi)

Response was "Sorry, we could not access your account informations at this point in time. Please try later."

So please try harder

I get exact same message

[Lee]

Hi guys,

Thanks for the feedback. I'll pass it on that the MyVodafone app doesn't work. Cheers for the error message too.

As soon as we have an update for you, we'll be back. In the meantime, already advised methods are the only way.

Cheers,

LeeH
eForum Team

[AstroKeith]

Similar problems here.
1. Can't activate online account as Vodafone insist on sending secret code to the iPad, which cannot display it.
2. Customer telephone services havent a clue what to do. promise to phone back and dont.
3. The "My Vodafone" app wont download any account info - just hangs. (appeared to verify OK over 3G)
4. In response to an Email to customer services, they took 2 days to reply and told me to download "VMC" to manage the "datacard" on my iPad. Clearly they havent a clue what an iPad is!
5. I'm running out of patience! My iPhone is on O2 and have been happy for 2 years. Think I may cancel my Vodafone account.

[Jon_V]

Hi AstroKeith,

I've addressed your concerns in your other thread located