06-01-2011 09:56 PM
I received an iPhone 3GS for Christmas and so far it has refused to cooperate.
After finally activating the phone network, after almost 2 weeks, the cellular data network still does not work. The Cellular Data and MMS settings seem to be correct. I have reset them several times. Enable 3G, Data Roaming and WiFi are all set to On.
I have also tried rebooting the iPhone, but no luck.
Any help would be much appreciated.
06-01-2011 10:15 PM
A couple of questions that'll hopefully help the moderators / other users look into this for you
- what signal strength is showing on the phone
- are you able to make outbound and take inbound calls and texts
- is it possible to try the SIM card in another Vodafone handset if you have one (allows you to diagnose if it's a problem with the SIM / network itself, or the individual handset
- Is it multiple pages on Safari that aren't loading or a particular page
- What happens when you try and load up a web page (time out, stays blank)
06-01-2011 10:36 PM
Signal strength varies from 1 to full, but generally 2 or 3. No 3GS showing at the top of the phone.
Can make calls, can also receive calls and texts.
No vodafone handset to try with I'm afraid.
No apps or safari pages will load at all.
Messages say: "Cannot Open Page: Safari cannot open the page because it is not connected to the internet" and "Could not activate cellular data network".
07-01-2011 11:14 PM
Hmm it definitely sounds like a network fault, the first thing to do would be to take a look at our faults board for the latest network issues, however if you area does not appear on there, please post your postcode in this thread and we will check your local cell sites for you.
08-01-2011 06:22 PM
No, this isn't the solution.
The customer service I have had for this problem has been awful.
I went into a vodafone store yesterday, where two disinterested assistants refused to talk to me about the problem at all as my name was not on the account.
I then asked my father to put my name on the account, which he did. Today I rang up again to resolve the problem, but was told I had no access to the account. My father then rang again to confirm that I had full authorisation and access, and was told that this was the case. He was assured that if I rang again, I would be allowed to make any changes necessary.
I then rang again and was told, once again, that my name does not appear on the account. The person on the other line could not explain why this was so, despite us having phoned twice.
Even more frustrating, I was told that the 3G problem could be fixed in a minute, but my father would have to ring back to grant authorisation. As it was past 6pm on a Saturday, I asked if they would still be open if he rang immediately. I was guaranteed that the lines would be open.
When he rang back, the lines were closed.
I have almost paid a full month contract and the phone still does not work. This is completely unacceptable, and against the terms and conditions I'm sure. I shall be urging all those considering a contract with vodafone to look elsewhere.
15-01-2011 09:49 AM
Did Vodafone resolve this issue? I am having the exact same problem and am really frustrated, beginning to regret joining the network and may take advantage of my 7 day cooling off period unless it gets sorted immediately.
Can you let me know if you had any luck sorting it out?
26-01-2011 10:52 AM