No, this isn't the solution.
The customer service I have had for this problem has been awful.
I went into a vodafone store yesterday, where two disinterested assistants refused to talk to me about the problem at all as my name was not on the account.
I then asked my father to put my name on the account, which he did. Today I rang up again to resolve the problem, but was told I had no access to the account. My father then rang again to confirm that I had full authorisation and access, and was told that this was the case. He was assured that if I rang again, I would be allowed to make any changes necessary.
I then rang again and was told, once again, that my name does not appear on the account. The person on the other line could not explain why this was so, despite us having phoned twice.
Even more frustrating, I was told that the 3G problem could be fixed in a minute, but my father would have to ring back to grant authorisation. As it was past 6pm on a Saturday, I asked if they would still be open if he rang immediately. I was guaranteed that the lines would be open.
When he rang back, the lines were closed.
I have almost paid a full month contract and the phone still does not work. This is completely unacceptable, and against the terms and conditions I'm sure. I shall be urging all those considering a contract with vodafone to look elsewhere.
