iPhone 4S bought from Carphone Warehouse - need to unlock

[pauljhart]

Hi

I have an iPhone 4S that I brought from Carphone Warehouse that I need to unlock from Vodafone. It was being used by my wife.  I have an IMEI number, proof of purchase from Carphone Warehouse (showing the IMEI) and the SIM number.

How do I go about getting it unlocked.  The IMEI wont be registered against my wifes account as it was a replacement phone we brought when her original stopped working.

I have gone through the process of using the unlocking form but received the message back that the details dont match which I assume is because its a replacement phone.  

Both of us have been Vodafone customers for a number of years.

Thanks

Paul

[kids · Accepted solution]

You need to ask CPW to update Vodafone with the IMEI of your phone so that it appears in your account.

This from the Vodafone unlocking procedure:

 We’re only able to request handset unlocks for phones that have been sold by Vodafone UK or if we've received the new IMEI details from the third party.

[kids · Accepted solution]

 We’re only able to request handset unlocks for phones that have been sold by Vodafone UK or if we've received the new IMEI details from the third party.