Apple

[OxfordWest]

Hello I have set up email on my iPhone 4S using IMAP (and POP). Both sending and receiving emails works fine on WIFI but won't work at all on 3G. I have had appointments with the Apple Genius Bar, with Vodafone in-store and with my website provider but nobody can figure it out. I'd love to get this fixed as I've had the phone for nearly a year and I'm yet to figure it out. Many thanks

[DaveCD]

Hi OxfordWest

Thank you for your post and a very warm welcome to the eForum.

I am suprised that after all those appointments you are still experiencing these difficulties.

There are four things that we can look at.

First is the phone, please back up all of your contacts and information and ensure that you are using the latest software for your device.

Secondly is the SIM, please can you let me know if you have tried a new MicroSIM during any investigations, if not then you can obtain one free from your local store, online (Pay As You Go), or if a Pay Monthly customer we can order one for you here, just follow the Private Message and either myself or one of the team will be in touch as soon as we can.

You can find your PM inbox here.

Thirdly is the network, please can you take a look at our Network Issues thread and post your results back here.

Last but not least is for us to take a look at your account for any bars that may be in place, if you follow the PM route from above we can also investigate this for you.

Many Thanks

DaveCD

eForum Team

[kids]

Do you use your ISP's email service? If so you may find that just like Virgin Media they will only allow email to be sent from a mobile device when you are directly connected to their network by wifi.

[OxfordWest]

Hi DaveCD,

Thank you for your post.  I hope I've done it correctly, I have sent you the results of your suggestions using personal messaging, about a week ago.  Did this come through and do you have any other ideas about what the problem might be?

Many thanks

[Lee]

Hi OxfordWest,

Many thanks for your post.

I've just had a word with Dave and he hasn't received the PM you sent. Please accept my apologies for this.

If you could retry the suggestions for me and follow the instructions in the PM I've sent you which can be accessed here and send us your details one of the team will be with you as soon as they can.

In the meantime could you confirm your email service provider along with your current settings we'll be able to take a further look for you.

Cheers,

LeeH