iPhone 5c imei not recognised

[rebeccapearson]

Hi there,

Apple recently gave me a new handset. vodafone now doesn't recognise my imei number, and I need you to so I can unlock my handset for my temporary australian sim card!!! How do I register my new imei number??

Thanks,

Rebecca

[kids]

You will need to ask Apple to update the IMEI with Vodafone then the unlock request can be processed for you.

[BandOfBrothers]

Have you tried phoning vodaphone customer services