03-10-2012 11:15 AM - edited 03-10-2012 11:34 AM
Hi, I have talked to numerous people at CS today about enabling tethering on my SIM Only contract.
I am being told that because I didn't buy my iPhone 3GS from VF that, despite taking out a new SIM only contract (February 2012) with VF since purchasing my phone, that I would need a new (more expensive) price plan to enable tethering to be set-up or reduce my inclusive minutes etc yet pay more per month - basically I would need to lose my loyalty discount (customer > 5 years) and pay as per a new customer.
At the moment I fail to understand why this needs to be - I'm not asking for more data, more minutes or BT Openzone - why should it cost extra to view a webpage on my laptop instead of my iphone !!
Has anyone else had this problem ?
Any help appreciated
04-10-2012 11:49 AM
Can someone please let me know what on earth is going on - kerrythe cook posted on here with the same problem as myself and got it resolved, apparently without the need for a new price plan - why can't I ??
04-10-2012 12:21 PM
Having read kerrythecook's post phoned CS again, tried to speak to Ruby without success, however, spoke to a lovely lady called Nora who set me up with a 'new' price plan with exactly the same content and price as my old one, this time including tethering !
Will need to wait for 24 hrs to find out if it's worked but ever the optimist can I say - thanks Ruby - you're a star
04-10-2012 09:01 PM
04-10-2012 09:39 PM
Hi LeeH, it wasn't Ruby, she helped kerrythecook.
It was Nora and sorry she didn't give her surname but this morning within an hour of speaking to her it was all working successfully - yea !!
Please pass my thanks on to her - she was a breath of fresh air after the acrimonious discussions I've had with CS the last couple of days (who wanted an extra £9 per month to turn tethering on with a similar contract to that I currently have)