Apple

[Kath30]

When trying to set up my personal hotspot I get the following message, visit Vodafone help.... This link doesn't help at all and having emailed twice and called customer services twice I am at a loss as to where to go next! Please help!

[Kath30]

Please can someone form Vodafone reply to my post, emails, phone calls etc......

[AndyiPhone]

might be better if you gave a little more info and someone else might be able to help...

what screen does it give the message? you go settings, personal hotspot, then it comes up?

What tariff are you on? Presumably it includes tethering?

My iPhone lost even having the option for personal hotspot a few days ago and needed to reset all the network settings from the phone, it then took about 5 minutes to download them again then has appeared again and working fine, could be worth trying that?

More info you can give more chance of getting some help

[James]

Hi Kath30,

From what you have said it sounds like the price plan that you are on currently doesn’t include tethering for the iPhone and as a result the Access Point isn’t on the network for you which is why you are unable to activate the feature and it links you to he help centre.

So that we can get this sorted for you I have sent you a quick PM with details on how to get in touch with our team directly.

Please follow these instructions and one of our team will be able to check the account for you.

You can find your PM inbox here.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[Robertt07]

Hi James Would it be possible to check my account to see if tethering has been activated for my account? Thanks Robert

[Simon]

Hi Robertt07

Sure we can check this out for you. We'll need access to your account so I've sent a PM across to you with the details of how to contact us.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

If you'd like to provide me with any feedback on my personal performance you can do this here.

Thanks

Simon

[r1ch1ew]

Hi James, I have the same issue as a number of people here, I have a monthly vodafone account and an iPhone 4, I cannot setup the hotspot, do I have to upgrade to an iPhone contract?  The iPhone contracts seem to be an extra £10+, what other advantages are there?

Regards,

Richard

[James]

Hi r1ch1ew,

He tethering option is now built into our latest price plans for you however; we will need to take a look at the account to verify what we can do for you.

So we can do this I have sent you a quick PM, please follow the instructions on the PM and one for the tam will be able to check the account for you.

You can find your PM inbox here.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.