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iPhone stolen abroad

Anita_T
1: Seeker
Hi there, my iPhone was stolen abroad yesterday and trying to contact customer care has long waits of more than 1.5 hours! Is there an email address I can email to block my phone? Thanks!
4 REPLIES 4

kids
Community Champion (Retired)
Community Champion (Retired)

Unfortunately there is no email address, by phone is the only method of contact.

 

Have you reported the loss to the local police and obtained a police report?

 

 

BandOfBrothers
17: Community Champion
17: Community Champion

Tip :

 

Have you tried logging into your findmyiphone to track it, lock it and wipe it. 

 

Lost mode can help too. 

 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Sorry to add -> As indicated No their isn't an email address for Vodafone Customer services. 

 

The process is in  Ive-lost-my-phone-what-should-I-do.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

kids
Community Champion (Retired)
Community Champion (Retired)

@Anita_T Did your SIM card have a passcode activated?

 

Log into your account at www.icloud.com and you can completely wipe your phone from there. You can also send a message to the phone but if it was stolen as opposed to being lost the person who has it is unlikely to respond.

 

Which country did you have the phone stolen in?