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Occasional Poster
pete5331
Posts: 4
Registered: ‎23-12-2011

iphone 4s

hi.... i am having trouble with my signal on my iphone 4s and cant get on my internet no matter were i am...this is a new contract and new number.... just changed from a blackberry and never had this problem... HELP!!!!!!!!!!

Message 1 of 4 (1,650 Views)
Tech Team
James
Posts: 18,066
Registered: ‎21-07-2008

Re: iphone 4s

Hi pete5331,

 

Welcome to the Vodafone eForum from all of the team and merry Christmas.

 

To be honest there is a couple of things that can cause this including the phone, its software and the network.

 

However, as this is happening in all locations it would indicate that it isn’t a network issue that is causing this.

 

To help resolve this issue the first thing to do would be to go into the settings, network settings and reset the network settings on the phone.

 

Once done, reboot the phone and try again, if you are still having issues I would perform a back up using iTunes and then restore the phone to its factory settings, connect this to iTunes and activate the Phone again with the carrier settings.

 

Give this a go and let me know how you get on.

 

James

Message 2 of 4 (1,607 Views)
Occasional Poster
pete5331
Posts: 4
Registered: ‎23-12-2011

Re: iphone 4s

that didnt work.... :smileysad:

Message 3 of 4 (1,552 Views)
Tech Team
Wayne
Posts: 14,278
Registered: ‎04-08-2008

Re: iphone 4s

Hi pete5331

 

Can you confirm if you are pay as you go or contract? Also, what settings are you using for the internet?

 

Go to;

Settings

General

Network

Mobile Data Network

 

To find them.

 

Thanks

 

Wayne

Message 4 of 4 (1,473 Views)