Apple

[reds149]

This is the second time in 6 months I have travelled and my iphone will not pick up the network.  I am currently in Malta where there is a vodafone network but each time I try and connect I get the following error message:

" Network Lost - Your selected cellular network is no longer available. You can choose a different network in Settings. "

I know I have no restrictions on my lines so why can I not connect?

I am using a iphone 3gs and iphone 4 both lines are doing the same thing..

helppppppppppp

[kids]

Although you say do not have any restictions have you checked that roaming is enabled on your account at the moment?

[reds149]

yes my roaming is enabled and has been for years, however did go into the Vodafone shop here in Malta who in turn put me through to UK customer services who confirmed not restrictions on my 2 a lines, but still nothing, they just said maybe reception is bad in the area I am in, but all around me people are on their phones so do not believe this is the problem

[James]

Hi Reds149,

I must admit that this is very strange as once the roaming bar is lifted it should connect to the network.

As you are abroad it is going to be difficult to say for sure what is causing the issue as we don’t have access to see the routing of the network you are using.

Can you confirm if the issue happens on all networks or is it just the Vodafone Malta network that is giving you the issues?

Also, I know this is a long shot but is there an unlocked phone available for you to try your SIM in at all? I know this may not be possible for the iPhone 4 due to the micro SIM however if you can try your normal SIM in a different handset, it will help us identify if it is an account issue or a general handset issue.

I would also look at the apple support pages for using your phone abroad and let us know if you are still having issues after this.

James

eForum Team

[reds149]

Hi the iphone pages suggestions have not worked.  The problem is also on all networks in Malta not just Vodafone.  I will be back in the Country tomorrow so who should I telephone to sort this out?

[vix1]

Heya,

I recently had a similar issue and you will need to speak with the technical team who will be able to look into this for you and raise a case to the network team if they can't resolve the issue for you.

Vix1