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Checking my balance

2: Seeker Bronze

I am having an absolute nightmare. I have recently moved to Paris and have changed from my monthly contract to pay as you go as a result. I had to top up once at the beginning but have heard nothing about my balance since. I have tried logging into 'my vodafone' but just get told you are doing maintenance. I have also tried ringing each of the numbers and texting to find out my balance all to no avail. It is ridiculous. Please help. 

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1 REPLY
Moderator

Hi LeonieB

 

Have you tried to dial *#1345# into your phone? This will show you your balance.

 

What number are you ringing? 2345 is the balance check service for PAYG.

 

In regards to logging into your online account, can you try using a different browser? Clearing your cache and cookies can also help.

 

Thanks

 

Sukhi

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