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I'm in the same boat as the other guys! Am I correct in assuming that this offer applies to upgrades as well as new contracts? And that it is not tied in with whether or not you received the urBeats headphones. Ie the music offer is to all HTC One X users and not just the first 10,000 that got the headphones?
Hi S3eb83, Ultramar, rastie1 and beardygull,
I'm popping you each a PM so we ca see what's happening and sort things for you.
You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.
Thanks for that Dave.
Sent off the form and got a call today saying the credits will be on there by midnight tonight!
Already got my first tracks picked out
EDIT: 5 minutes after the phone call I got a text saying that it's been activated.
Tracks already downloading. Cheers!
Have you had the phone longer? I'm wondering if maybe the 3 months will be up in May (if it's linked to your account details stating you received the phone 2 1/2 months ago) but you've only had access to the free downloads recently?
Seems a bit odd it'd be randomly terminated.
Ditto - me too, text received this afternoon saying subscription cancelled and will terminate on 18th May!
I had to get the customer services to team to add the 3 months of free tracks on to my account, which they did I think on 18th April, so are they saying that they are only now giving us 1 month not 3????!!!!
I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.
Everyone else, thanks for letting us know you've had a text informing you of the subscription cancellation.
I haven't got any details right now so will see what I can find out.
When you're looking at tracks to purchase on Vodafone Music, next to individual tracks - not albums - instead of a price you should see "1 credit". Just click as you would to purchase a normal charged track to use that credit for the track.
If you're not seeing this, then you don't have the pack in place. If that's the case, then just follow the directions in the PM I'm sending you and we'll get it sorted.