Welcome to Vodafone Community
I am going around in circles here. I have received my HTC desire just over a week ago and I have been trying in vain to set up my new phone.
I am able to access the internet and send and receive emails when I am attached to the home wifi (via talktalk) and have programmed the new phone in line with the guidelines offered by vodafone and in line with the blackberry and pc I was using before.
this worked fine with vodafone, talktalk and blackberry combination but doesn't work now with the HTC desire. Keeping in mind that the only variable here is the handset?
I can receive emails fine (either when on wifi or by using mobile internet) but can only send emails when attached to the home wifi.
What are the settings please that I should be using? I don't want to change my incoming email account as my contacts use it.
The internet too doesn't always work when I am not connected to the wifi (although vodafone are sending me a new sim card which apparently will help).
finally, the third problem i am having is that the emails in my inbox are disappearing. inbox emails i have replied to show in the sent items file, emails i have deleted show in the trash folder, but other emails in the inbox which i haven't got around to answering disappear the next day. Really frustrating. Is there a fix for this?
Vodafone second line technical support can't help me (when I can understand them - arrrghhh!), and told me to go to talk talk. Talktalk say that if the wifi is ok and working with the email settings it should be fine to work on the mobile internet instead and there are no further ports etc they can recommend. HTC offered to send me a guide and then simply sent a blank email thanking me for my delivery?!!!!!
I have spent hours and days and days trying to get through to someone who knows what they are talking about and who can offer me a solution. I have trawled through all the forums, and tried various permutations and combinations but to no avail.
Can someone please give me a definite answer? Vodafone are offering to swop the model phone now tomorrow to another phone but frankly is there any guarantee i'm not going to have the same problem? perhaps someone can recommend an alternative model? lol
Please help - I actually would quite like the HTC desire if I can get this problem sorted - I can even work with the shorter than normal battery life with car chargers etc. It is obvious I'm not the only person with this problem.
Surely i'm not asking for much - just want a phone that does what it says on the tin! Always tend to find the best phone is the one that doesn't cause you problems!
Having been able to send emails thru' smtp.tiscali.co.uk this no longer works unless I am connected to wifi. Incoming mail is not a problem. I have tried changing the outgoing settings to smtp.360.com with my username email@example.com, but this does not work either. What do you suggest.