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24-04-2011 01:15 PM - edited 24-04-2011 01:32 PM
I can understand that using your phone a lot uses battery life and I have been known to use my phone as a bit of a toy. But Can someone please explain to my why my Wildfire only lasts 24hrs at best when I am not using it as a toy and has to be charged every night, I have turned off all data connections etc that I can find options for but the battery still runs out at the same rate.
25-04-2011 02:41 PM
Thanks for posting, I'll be more than happy to help you out here .
To be honest, I'm not a heavy phone user either, but I've also had to charge my last three phones up every night otherwise the battery would die and those were made by three separate manufacturers (iPhone, Blackberry, Nokia).
The fact is, you'll be hard pushed to find any smartphone that doesn't need to be charged every night. The best advice I can give is to ensure that Bluetooth and Wi-Fi are switched off whenever you're not using them. Also, using the 3G network uses considerably more battery power than using the 2G network does, so if you don't need the data connection speeds of 3G then it may be worth switching down to 2G only mode. Details of how to do this can be found on our HTC Wildfire Help page.
18-12-2011 07:38 PM
20-12-2011 09:32 AM
Thank you for your post and I am sorry you feel this way.
I understand it can be frustrating as phones have become such an integral part of everyday life.
Have you tried any of the suggestions posted by George?
You also mention that this has only happened recently, are you aware of any new applications that have been downloaded to the device?
I also noticed that my battery suffered when using applications that required location services, could you please ensure these are also swithched off if not required.
20-12-2011 11:29 AM
Maybe you missed something but as I indicated in my posting this has started in the past week, no new apps have been added for some time and my wife who uses the mobile normally has the mobile swiatched off for most to hte day. There has been no issue with the battery until now in the past 2 1/2 months.
My issue is that your egyption call centre are, as usual, helpful without actually delivering anything constructive - hence the plea for help through the eforum.
They acknowledge an issue with the battery on the wildfire s, they are willing to supply a replacment battery, but as there are no batteries in stock we have to repeatedly call this call centre every few days to enquire the staock availability? With no idea on time of new stock this is a waste of time for me and my wife and could run for longer than the contract.
If I go to my local vodafone store they will only offer to return the mobile with battery to vodafone - which is odd since your call centre already acknowledge an issue with the battery and returning the mobile when you 'have no battery stock' would just leave us even worse.....no mobile to use either.
My view is that if the battery fails to hold charge within 3 months of supply then the mobile WITH batteruy fails the 'Merchantable quality' test under sale of goods so should be replaced in entirety. We dont want this .....just to have abttery which holds charge.
Can you see the issue now?
Battery needs replacing - vodafone willing to replace - no stock - vodafone wont place order - customer inconvenienced by being made to call every few days - doubtful outcome since who knows when batterys would arrive!!
I await your practicable solution.
21-12-2011 09:13 PM
Hi there Biggles01,
Thanks for your post.
I'm afraid we don't hold any stock of spare batteries. If you can source one for yourself and forward a copy of the receipt or despatch note then we would be able to look at crediting the cost to your next bill
22-12-2011 04:49 PM
Your reply has to rate as the best bit of reverse customer service this year - after 2.5 months a product Vodafone supplied fails (acknowledged by your really helpful Egyptian call centre - sarcasm!!) and your response is to the customer - "fix the problem yourself and send us the bill - then maybe we will consider re-imbursing you"
This will make a fantastic story for the various social media sites available and of course you know (i doubt) that 85% of purchases are based on peer recommendation and not your advertising.
Quite honestly I am so fed up of your company, it products and more importantly the customer service (joke) - don't expect a bill from me for the battery - I will get a new one and take the cost myself since clearly Vodafone have desperate financial problems and need all the help possible.
I really look forward to 15 months time when I can take both mobiles from vodafone and move to another provider who offers better service - maybe you are all the same but no more from vodafone.
The good news is even my company is dumping you and moving away - that's another 50 contracts lost.
22-12-2011 05:53 PM
Hi there biggles01,
I'm sorry you took my reply as a "we will consider it" response. Maybe I should have worded this better. Please accept my apologies for this.
Of course we will credit the cost of the battery if you'd like to let us know how much it was.
Once again I'm sorry for my vagueness; it was never intentional
23-12-2011 10:38 AM
I have purchased the BA S540 replacment battery for Wildfire S from 'Mobile Fun' - you can check their web site to confirm the price.
Please advise how and when you will credit my account.
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