You are here:


Ask a question:

This is a locked archive and content on this page may no longer be up to date. These posts and threads have been archived for reference only.

Rank 1: Guest
Posts: 6
Registered: ‎29-11-2011

HTC desire stuck on white HTC screen

I would really appreciate advice from anyone who has encountered the same problem.  If I turn on my desire the white HTC screen appears but the startup does not proceed beyond this point.  I have removed the battery multiple times, tried to fast boot and cleared the storage using the down volume key and the power button.  I have also removed the microSD card and the sim card in an effort to try to get the phone to start but this has not made a difference.


Does anyone have any suggestions before I take the phone into the vodafone store?

Message 1 of 5 (10,170 Views)
Moderator (Retired)
Posts: 23,636
Registered: ‎21-07-2008

Re: HTC desire stuck on white HTC screen

Hi BigChill,


To be honest it does sound like a software issue with the initial boot up command.


The only other thing that we could suggest would be to send the phone away for a free of charge warranty repair where one of our engineers can take a look at this for you.



I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.

If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 2 of 5 (10,135 Views)
Rank 1: Guest
Posts: 6
Registered: ‎29-11-2011

Re: HTC desire stuck on white HTC screen

Thanks, James.


The phone was sent away and the software upgrade carried out.  Within 30 minutes of the phone returning the same problem occurred and the phone returned to the VF shop.


I wonder if you can provide me with an update for job number 6210364 as it is listed as "DESPATCHED FROM SERVICE CENTRE" yesterday and has the text "Resolution Code (click link for resolution code explanation)" bit no code is listed.  Is the phone going back tto the store and what is the resolution code? 

Message 3 of 5 (10,034 Views)
Moderator (Retired) Lee
Moderator (Retired)
Posts: 19,284
Registered: ‎27-10-2008

Re: HTC desire stuck on white HTC screen

Hi BigChill,


I've answered another one of your threads earlier today. It's almost the same query too Smiley Happy


It's probably best that we keep your query to one thread from now on Smiley Wink


Repair Progress Resolution code is the other thread and I've now blocked new replies on that thread.


Thanks for the repair reference number. I'm not going to be able to find the code over the weekend as the team who I would normally contact are out of the office.


If you'd still like me to chase this up after the weekend then please let me know.





Message 4 of 5 (10,024 Views)
Rank 1: Guest
Posts: 6
Registered: ‎29-11-2011

Re: HTC desire stuck on white HTC screen

I now have a replacement phone and it is faulty so back to the store I go!!

Message 5 of 5 (10,002 Views)
Got a question?

Get help and technical support on Vodafone's devices, products and services from our online community

If your question relates directly to your account or mobile number please contact our customer services team.

My Vodafone

Stay in control of your spending and manage your account online.

Log in

Register for My Vodafone