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How long for a response???

3: Seeker Silver

Any mod viewing please reply. I posted here nearly 4 days ago asking for proof of usage to be sent out to me. As a customer I expected at the very least a reply! I made a double post and within the hour I had a response advising me that when an advisor is free I will here from them! Now I know posts need to be dealt with in order but come on, nearly 4 days wait is unacceptable Vodafone. Please check my previous post, and again I ask for some assisstance in this matter as my insurance company have been quite reasonable up to this point but they won't wait forever.


I patiently await a reply



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Moderator (Retired)

Hi rollermanjosh,


Apologies for the delay in getting back to you, but we are looking to get to everyone as quuickly as possible. We are a small, specialist team, though, and due to high demand at the momentit is taking longer than usual.


I have replied to your other post and sent an email so that we can look to get this sorted for you as quickly as possible.


As there is nothing else I can offer via the public eForum, I'll close this thread, but please reply back to the email so we can get this sorted.



I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.

If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

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