You are here:


Ask a question:

This is a locked archive and content on this page may no longer be up to date. These posts and threads have been archived for reference only.

Rank 1: Guest
Posts: 16
Registered: ‎23-02-2012

Looses signal

I have an odd problem.

I received my iPhone 4S 16GB White on Saturday 18th, the sim was activated on Monday 20th and my number ported over the next day.


When I am at home, I get a pretty steady 3 bars of signal. That is, until I pick the phone up. When I do, the signal drops even if I only pick it up a few millimeters and do not move it.


If I pick it up to send a text or similar then I will, over the course of 60 seconds or so loose all signal and the handset displays "Searching" then "No Service".


If I answer a call it will drop to one bar but not actually loose all signal.


I am heading out in a bit so I will test it in other locations but I was wondering if any users had this problem?


I have read all about the iPhone 4 "deathgrip" issues but I read that was resolved in the 4S by antenna switching.

Message 1 of 3 (8,924 Views)
Rank 1: Guest
Posts: 16
Registered: ‎23-02-2012

Re: Looses signal

Well I was out and about. I stopped somewhere and had 5 bars of signal. As soon as I picked up the phone it dropped 2 bars.

When I put it down again, 5 bars came back.


This is odd...

Message 2 of 3 (8,863 Views)
Posts: 7,649
Topics: 203
Thanks: 5,146
Ideas: 24
Solutions: 220
Registered: ‎09-10-2010

Re: Looses signal

It is a well documented fault with the iPhone.


The problem is to do with the aerial placement inside the phone. As you hold the phone your hand obstructs the signal, - Grip of Death!


Simply buy a "Bumper" surround for the phone, and the problem will go away!


Bumper case



Message 3 of 3 (8,861 Views)
Got a question?

Get help and technical support on Vodafone's devices, products and services from our online community

If your question relates directly to your account or mobile number please contact our customer services team.

My Vodafone

Stay in control of your spending and manage your account online.

Log in

Register for My Vodafone