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Before purchasing personal hotspot I checked with Vodafone (via Chat) that it would work for my needs and then a few days later I was called by Vodafone sales person and I decided to go ahead after it was also verbally confirmed that the mobile hotspot (Tethering) would work and I signed up for eurotraveller package to allow me to work litterally from anywhere and check work emails (which requires wi-fi connection as it's locked down machine).
Ipad arrived, no personal hotspot. called vodafone- 191 - was told my account is all setup for Tethering to work and the menu options should be available. Nick from 191 suggested I call apple to get them to check the ipad settings.
Called Apple - open case - they informed me that Tethering is a carrier setting and it's possible the ipad hadn't received the carrier update to enable the tethering. So we performed a 'restore' of the ipad - but this has not resolved the issue.
I am at a loss as to what to do next. If I can't use tethering on the Ipad then I really need a work around or solution such a mi-fi device....
Can someone from Vodafone who knows what how to get my situation sorted please contact me.
So this seems to be a widespread problem. But as i relied on the information from Vodafone to actually decide to purchase the ipad in the first place, I do think they are under an obligation to give me a temporary solution to the tethering - until such time as a permanent solution can be given...aka please send me a wifi device I can use instead to fullfill the need I clearly stated I had before I purchased the Ipad. There should also be a disclaimer placed on all future ipad purchase screens - so that people are aware there is a problem and that there is limited functionality..etc...
I have been with Vodafone many years...many many...please you can do better.
Thank you for your posts and I understand the eagerness to use this feature.
Unfortunately we are unable to provide possible updates or timescales, for further information please take a look at our Frequently Asked Questions for further information.
Still waiting for this MUCH needed fix.
Really not sure why we were poiinted at the FAQ, as there is absolutely nothing there about personal hotspot!
You are plain wrong!
Three allow it and have done since launch. About 4 weeks ago O2 also allowed this.
When will we get it or are Vodafone yet again just trying to be money grabbing?
As pointed out further above, we have little control over the release of software updates. My advice is to check for updates regularly through iTunes. This feature will be ready as and when it is made available to us as a network. There's nothing further we can add at this point.