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No signal on my wildfire

2: Seeker Bronze

Hello, Just yesterday I lost my signal on my HTC phone. When i put the sim card in my old handset it works fine, but I am unable to use it in my wildfire. I have a monthly contract. Please help.

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3 REPLIES
Moderator (Retired)

Hi Mikeep84,

 

Firstly I would like to wish you a very warm welcome to the eForum.

 

The first thing I would check on the handset, is that you haven't got Flight mode selected. You can find this in Settings, Wireless and networks and make sure you haven't got a tick in the box by Flight Mode.

 

If this hasn't brought the reception back, then you could try a factory reset of the handset. You can find instruction on how to do this in our Wildfire help Centre.

 

Woody

eForum Team

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2: Seeker Bronze
Thanks for your reply. I have already reset my phone to factory default and no luck. My phone isn't on airplane mode either :-/
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Moderator (Retired)

Hi Mike,

 

To be honest the cause of this could be one of two things;

 

1. The IMEI number of the handset has been bared.

2. The handset is faulty.

 

The next step for you would be to pop into your local Vodafone store to look art a repair however before you send this away through them I would recommend asking them to check the IMEI number agains the IMEI Blacklist to make sure that this is not the reason for the issue.

 

Give this a go and let us know how you get on.

 

James

eForum Team

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