Skip to content
main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Archive

Nokia Lumia 920 and Windows 8 problem

Zip
2: Seeker Bronze

Hi all,

 

I got my new nokia lumia 920 today and the phone itself works fine but I can't get any connectivity with windows 8

On my laptop I have windows 8 64 bit and it won't install any drivers for the phone, device manger just shows:

rm-821|nokia lumia 920

 

On my desktop pc I have windows 8 32 bit, it it shows it as a windows phone, but that's as far as I get

 

Neither will work with nokia suite as it says the phone is not in pc suite mode, tried blue tooth as well, the phone detects the desktop pc but won't allow access to the phone

 

Any suggestions? as I have a backup from my old nokia n8 and need to copy the contacts and if possible messages as well

View more options
8 REPLIES
2: Seeker Bronze

Hi Zip,

 

I've not had any problems at all linking mine to a PC but I don't have windows 8 32 bit to hand, all the systems I'm round are 64. Sorry, I'd help more if I could. I'll test mine on a 32 bit sys as sooon as I can.

 

I've got a few seperate problems with mine though in this thread. Just out of interest, can you turn your phone off whilst it's charging? Mine appears to be scared of the dark, it just powers it's self back up. Smiley Happy

View more options
Zip
2: Seeker Bronze

I turn it off to charge, but still swtiches back on

can't copy things across to it seeing as it's not detected(ie to create ringtones etc), goignt  otry and remove the 64 bit and try a clean install, but even then nokia suite won't work, and the windows phone app only alows a certain amount, but that doesn't detect the phone either

View more options
2: Seeker Bronze

I haven't tried connecting using any nokia connect software, I just plugged the phone in, it installed the drivers and then I can access the phones memory like a removeable drive called 'windows phone' in file manager, explorer, my computer etc...

 

Didn't need any software at all.

View more options
Moderator (Retired)

Hi Zip, 

 

I've done a bit of digging on this and come up with the Windows Phone App for Desktop.

 

Can you give this a try and let me know how you get on?

 

Paul 

View more options
Zip
2: Seeker Bronze

Hi Paul,

I've tried that, won't detect the phone

View more options
Moderator (Retired)

Hi again Zip, 

 

Have you got the latest version of Zune installed? If you have and it's still not working I'd recommend contacting Microsoft/Nokia directly as they may have a fix for this that we're unaware of

 

Paul 

View more options
2: Seeker Bronze

Hey, Liama.... LOL - Scared of the dark.  Be rest assured I’ve had 3 different Windows Phones over the last 2.5 years and all have refused to turn off while charging.  That ones a feature not a Bug.... :-)

View more options
Highlighted
Zip
2: Seeker Bronze

Zune doesn't work with the lumia 920

I reinstalled windows and it now detects it as a windows phone, without any additional software

View more options