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Unfortunately this isn't something which we would be able to resolve over the eForum as we will need to take a look at your account.
So we can do this I have sent you a quick email, please reply with your details and I can then get one of our team to investigate this further for you.
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
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