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08-11-2010 02:14 PM
08-11-2010 02:40 PM
Desperately after some help here.
Uses my Samsung Galaxy S to take photos on holiday, but towards the end of the trip the screen broke. There was no obvious trauma that caused the break, but there is a crack under the surface of the screen and it now does not work at all.
The only thing I desperately want off the phone is the photos. However I can't access them via my PC because as the screen doesn't work I can't mount it on the PC.
When I spoke to Vodafone today they simply told me the phone would be wiped and there was 'nothing i could do', which was incredibly unsympathetic I thought. I have insurance but I don't want to use it if they are just going to wipe all my pictures. Is there anything else I can do?
Is there any way to either:-
- Access the images on the phone on my PC without having to use the mount option on the phone?
- Repair the screen without wiping the data?
Thanks in advance....
10-11-2010 06:52 AM
15-11-2010 09:40 AM
Hi joeler SH and welcome to the Vodafone eForum.
I can see why you need to retreive your photo's, but these would need to be removed before it's returned for repair. Have you tried to connect the device? I'd certainly advise you try this firstly.
As a security, and data protection measure, all returned devices are wiped before they are repaired. This is a defined policy of which there is no exception.
Let me know how you get on.
15-11-2010 10:54 AM
I have tried connecting the device - and my PC will register that something is trying to connect, but I cannot access it, because as per the earlier post, I think my phone must be set up to ask for a connection.
As you have confirmed that Vodafone ( extremely frustratingly) will wipe the data, then I can not see that I have any other choice but to try and speak to a data recovery specialist and see what they can do.
16-11-2010 09:32 AM
Thats would probably be the best thing to do. Tip: install an external sd card and always save your pics and personal stuff on that just in case the internal card or the phone dies. I lost all my precious photos of my daughters first holiday when a brand new pc I bough crashed. I was most upset as these memories can't be replaced.