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Rank 1: Guest
Posts: 1
Registered: ‎21-09-2013

TOP UP FAILURE

Decided to re-activate my mobile, then found out it was "de-activated" so I lost the credit I had on it

 

Ordered a new free SIM, so lost my number.. . . . .  ah well . . . .

SIM arrived, registered  it, tried to top it up using a debit card via internet, no joy . . . . .

I have now tried 3(THREE) times, still no joy.

Chucking the SIM in the bin and going else where . . . .

 

BYE VODAFONE

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Moderator (Retired)
Posts: 23,636
Registered: ‎21-07-2008

Re: TOP UP FAILURE

Hi lytham2,

 

Have you activated the SIM by calling 17298?

 

I’d try this before trying to top up your new SIM.

 

If this doesn’t resolve the issue, contact the team here so we can take a look.

 

James

 

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

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