Welcome to Vodafone Community
I had an account problem that was corrected after a post here. Before it was corrected I disconnected occasionally but the service was acceptable. Since the problem with my account has been corrected I am disconnecting every few minutes - sometimes I can disconnected every 2 minutes for about 15 minutes, play with no problems for an hour and then the disconnects start again. I play World of Warcraft and this is becoming unplayable - I keep dying! I have also noticed that my credit is disappearing at an alarming rate - is this due to the reconnecting to the service and WoW so often?
Hi, I am having exactly the same problem. It says I am connected, but I am obviously not as nothing loads after about two minutes and I need to keep disconnecting and connecting.
Very frustrating as my son is staying with me at the moment and he was looking forward to playing.
My postcode is S2 1UU. What do I need to do to stop this from happening?
Welcome to the Vodafone eForum from all of the team.
It’s always nice to see a new name around here; I only wish that it was under better circumstances.
I have taken a look at the postcode area which you have provided to us in your post and can see that you are situated right in the middle of 2 3G sites.
Unfortunately at the moment one of these sites (1678) is having an issue which is why you will find the modem disconnecting. When coverage from the other site becomes too weak to provide you with a stable connection.
I have taken a look at the fault with site 1678 and can see that it has been raised to our engineers under reference 2268132.
From what I can see, an engineer has been out to the site and replaced some of the parts however it looks like the fault is still at the site, at the moment our engineers are due to go back out to the site soon to undergo further diagnostic testing to see what is causing the issue.
In the meantime I would recommend keeping an eye on our faults board for the latest details on the fault as we have them.
if you have any comments regarding how I have handled your query today, please complete our short customer feedback survey.
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.