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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 72315 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229494 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 201367 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Defaulted Vodafone account on my credit file

In 2011 i opened a vodafone account with my bank details for my sister. The account is in her name. I recently applied for a mortgage and have been rejected. I have looked at my credit score and i was shocked it shows a default vodafone which has now...

moudy31 by 3: Seeker
  • 13695 Views
  • 16 replies
  • 0 thanks

Price increase of £3.32 2017

I currently have a sim only plan which I took out in March 2016 on a 12 month contact. Checking the vodafone app I can see an increase of £3.32 per month. Taken from the website:If you’re on an existing contract purchased before 5 May 2016 or a Busin...

Refund

Hello.Last wedsnday (15th of march 2017 )i 've been promised by vodafone customer service A refund of 760£ (Vodafone withdrawn that money via direct debit ). They told me it would have happened within 5 working days.Today is 22nd of march and still n...

Alvize by 3: Seeker
  • 7649 Views
  • 14 replies
  • 1 thanks

Desperately need proof of barring

someone help me!! 4 phone calls4 emails to two different addresses1 complaint form filled in Yet still i cant get proof of barring/blacklisting. Yes i've filled the proof of purchase form in (twice) but the barring and blacklisting field in the respo...

daxeboy by 2: Seeker
  • 3930 Views
  • 4 replies
  • 0 thanks

Suresignal IP Address Check Please

Hi, Just bought a v3 suresignal. It is setup with a static WAN IP with no firewall from a block provided by the ISP but is not working. I have spoken with telephone technical support who were frankly rude, unhelpful, and had no trouble shooting steps...

Unable to register Sure Signal on ported number

I recently took out a contract with Vodafone and ported my number from Three. My Sure Signal was sucessfully registered to the temporary number I had before the porting, but then disappeared from my account. I am now unable to register it again, gett...

griggs by 2: Seeker
  • 4203 Views
  • 7 replies
  • 0 thanks

Wifi Calling - Huawei P10

Hey guys,Anyone know if wifi calling works on the P10? Can't see anything in the menu of the phone!

Anonymous by Not applicable
  • 7793 Views
  • 4 replies
  • 5 thanks

Brand new SureSignal v3 not connecting - why so difficult?

I've just purchased a brand new SureSignal v3 direct from Vodafone to overcome a lack of signal on my wife's Vodafone mobile in our new house.  In fact the area has poor coverage from all networks and I couldn't get an EE signal on my own phone eithe...

flash_orange.jpg Speedtest
emmalie by 3: Seeker
  • 3020 Views
  • 0 replies
  • 0 thanks

LE18 Wigston

 I'm having problems making voice calls. Data works just fine. The symptom is that when the call is made there is a period of around 15 seconds of silence. The phone (iPhone 7) shows it is calling the number but no ringing tone is heard. When the cal...

S63 - Rotherham

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?Have travelled aprox 10 miles still no service 2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing...

LukeMS by 1: Seeker
  • 3125 Views
  • 1 replies
  • 0 thanks
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