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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 72454 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229520 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 201520 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Suresignal v3

My sure signal is not working for calls in or out - the red power light is on plus the internet and WiFi light but apart from the phone light coming on for the first 3 or so hours once set up it no longer works . It’s a version 3 and I’ve only had it...

Slow fibre and no 1571

I have called cs several times to set 1571 up as it wont do it online, each time its not worked, last time I called on Saturday I mentioned that I had read on community that they had to do it via the BT side, They said they would.....not yet ?My Supe...

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R1KSU by 4: Newbie
  • 10045 Views
  • 30 replies
  • 0 thanks

Excessive uk call charges

I have 3 phones and a sim on an old iPad.  The iPad is rarely used as it is very slow.  I got a bill for £1000 for this iPad For calls and searches made over xmas and new year.  I was away for New Year and did not have this iPad with me so no one cou...

Mredmond by 2: Seeker
  • 622 Views
  • 3 replies
  • 0 thanks

Call back promised for tomorrow morning. Place your bets please...

I have been a customer for a long time. Vodafone think its around 12 years although I think its nearer 20. Anyway, long enough  to have experienced their customer service ability many times.In all  that time I have NEVER received a promised call back...

prs1000 by 12: Established
  • 2636 Views
  • 7 replies
  • 0 thanks

Sure Signal Exploded - serious safety issue

Today my Sure Signal V3, which I've had for 2 years, blew up. Lucky I was in the room at the time. I was shocked to learn that this is far from an isolated incident. The forum is full of other examples. See the following thread (among other on the to...

jv by 2: Seeker
  • 20729 Views
  • 10 replies
  • 0 thanks

Broadband upgrade and service orders .

Vodafone does appear to have a few problems with its " famous" back office. If there is a delay to actioning  any order upgrades or additional telephone line service enhancements it's always the problem with the " Back office have not yet actioned th...

WS1 1NS - Walsall Town Centre

Hi Please can you provide the following informationfor site ref: 4416 (Townend House, Walsall, WS1 1NS) I am closely located to this site (4g signal strength of -78 on average, very strong), but for the past 4 weeks i am consistently only getting 5mb...

iar1980 by 4: Newbie
  • 1608 Views
  • 4 replies
  • 0 thanks

Mobile broadband K5160 dongle will not connect

I recently recieved a Vodafone K5160 dongle and data sim card.  I have set up the dongle as required, and can access it's setting page, but I have an issue.  I have recieved SMS from Vodafone on it, but I can't seem to get it to connect.  The second ...

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