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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 72315 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229494 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 201367 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal - Suddenly stopped working

My Sure Signal box has suddenly stopped working, no lights and a faint buzzing sound.Looking at replies to other posts looks as if it is a problem with the unit.  I have unplugged it .Is there any point in attemping to talk to vodaphone about this, o...

Cath2 by 1: Seeker
  • 4233 Views
  • 16 replies
  • 0 thanks

Broadband Port Forwarding - CCTV issue (URGENT)

I moved from sky to vodafone and i am having issues portfowarding.  This was not a problem with sky router and cctv. please help me as i am on vacation on the 10th of feb and need to get my cctv working. kind regards 

ahhmedt by 3: Seeker
  • 837 Views
  • 1 replies
  • 0 thanks

SureSignal v3 won't connect

Hi, I've just got a new SureSignal v3 and I've received the registration text to say it was all configured. It's been switched on for 2 days now and just stays with the red power light flashing and the last 2 orange lights solid on. I understand that...

jamlam by 2: Seeker
  • 817 Views
  • 1 replies
  • 0 thanks

Shocking customer service!

Disgraceful service yet again from Vodafone!!! I ordered an iPhone 7 with a new contract on Tuesday on the strict understanding of next day delivery as I am out of the country from tomorrow. Assurances given on delivery and ONE minute after agreeing ...

Resolved! Early upgrade fee

Hello,my upgrade is due on the 31st of July. Unfortunately my phone is broken and cannot be repaired, I called about an early upgrade but can not afford the fee. Typical all costs and things going wrong happening all at once, i was wondering if there...

Tom_97 by 3: Seeker
  • 41036 Views
  • 3 replies
  • 0 thanks

Vodafone Unlimited is Limited ?

Hi,I recently moved from BT to Vodafone and im within the 10 days line stability process.My Vodafone Router is not budging from 56.2 Mbit download. When I was with BT I was getting 66 to 72Mbit.How is this possible and if I am Unlimited, Will I get t...

Anonymous by Not applicable
  • 1297 Views
  • 5 replies
  • 0 thanks

Resolved! Using a 3rd party router

After experiencing one and off problems with my fibre and reading comments on here and elsewhere, I am thinking of uisng a third party router for my wifi and am looking for suggesitons/tips.I recall reading somewhere that VF will provide on request a...

Broadband Down

Boardband has been down all day on the 04/02/18 i contacted Vodafone’s CS at about 7:30pm and they told me it would be back up within 4 hours it’s now 00:30 on the 05/02/18 and it’s still down.has anyone else got the same problem? 

Condor by 2: Seeker
  • 1066 Views
  • 2 replies
  • 0 thanks

Hopeless Download Speed

Been with Vodafone for my home phone and (up to) 38 Meg Broadband since around September. Usual blurp applied (speeds might be rubbish at first etc. etc.), but now I'm a few months in, nothing has improved. When I first signed up I cannot remember th...

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Walwal69 by 2: Seeker
  • 2626 Views
  • 17 replies
  • 0 thanks

Feb 2018 VEA Changes

What gives????Just logged in to look for a SIM only deal for a friend, only to find ou that as of this month Vodafone have changed their VEA scheme to only allow 1 extra discounted service, rather than the usual 5! On top of that they have got rid of...

Gary74 by 2: Seeker
  • 840 Views
  • 3 replies
  • 0 thanks
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