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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 72445 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229518 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 201518 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Old settled Vodafone account still not closed

I have recently requested a full credit report which has shown a Vodafone account opened in 15/12/2013. No defults and it was a settled account, however Vodafone still have not closed this account. I have tried calling and speaking to someone in stor...

SE12 - London

Post Title: 'First half of post code - Area' e.g. ST1 – Stoke-on-Trent1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?One location. My home. I need to travel to the end of my front path 2) What is...

Germgirl by 2: Seeker
  • 678 Views
  • 1 replies
  • 0 thanks

Thank you Vodafone

The thing with forums is that they're usually used for complaints or help with queries. You don't often hear about the cases that are resolved so I would like to share my experience.I have an Xperia X Compact on PAYG and requested an unlock code usin...

cbmvic20 by 3: Seeker
  • 1617 Views
  • 1 replies
  • 10 thanks

Unauthorised charges

I cancelled home broadband just over a week after it went active due to it dropping out eery 2-3mins.I had no broadband till I changed supplier on 19th january.Ive been billed for 10days broadband for january and a full month from 22nd jan till 22nd ...

RH13 - Horsham

Post Title: 'First half of post code - Area' e.g. ST1 – Stoke-on-Trent  RH13 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?  yes - about 1 mile to get a decent signal 2) What is the full postcod...

Resolved! Unlocking old phone

I received an upgrade last year so received a new phone. I want to unlock my old phone so I can give it away. Started to fill in online form but it's asking me for the mobile number and says this must be for the SIM that’s used in the phone you want ...

Hulk by 3: Seeker
  • 3786 Views
  • 2 replies
  • 0 thanks

Wi-Fi calling on Samsung Galaxy S8

Still havnt got wi fi calling on my s8 despite several online chats with Vodafone. The option for wi fi calling dissapared about 3 weeks ago. Can anyone help? Took the phone out to specifically have wi fi calling. Will have to cancel my contract on t...

BigNorm by 2: Seeker
  • 2744 Views
  • 6 replies
  • 0 thanks

Quite possibly the worst customer service I have ever experienced!

tl;dr - I am on day 6 since placing my order and all I have is a SIM card that doesn't allow me to connect to the Vodafone network and a bunch of excuses and broken promises from Vodafone! Where do I even begin with this! So, I wanted to join Vodafon...

iPhone X no 4G

New PAYG sim. 4G not working, 3G works fine. Settings are correct, no issues in area, old Vodafone payg sim worked fine. Chat support escalated it to a tech a week ago and I’m still waiting for a reply. Anybody here got any actual help? 

ph_cfc by 2: Seeker
  • 1902 Views
  • 2 replies
  • 0 thanks

Being redirected to the vodafone site map

When I try to go on virtually any website I keep being redirected to the vodafone site map website or getting a message saying my connection is not private but it works fine when I run it through Wi-Fi. I've been through the vodafone live chat three ...

Hiigara by 2: Seeker
  • 1148 Views
  • 3 replies
  • 0 thanks
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