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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 72315 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229494 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 201368 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Broken screen turned black. Can't access phone.

I dropped my phone and my Galaxy S7 screen has turned black.  Debugging is not switched on.  Phone appears to be working.  Is there any other way I can recover my data?

DonnaL by 1: Seeker
  • 943 Views
  • 1 replies
  • 0 thanks

Platinum 7

Hi, my back gorilla glass cover for rear phone has cracked on rear Platinum 7 phone. I now have lost the use of rear camera as there is now black spots on view. Any advice would be welcome, as this seems to be a flaw in design.

Is there an Honest way to get an good value upgrade?

Hi,I am a bit stunned after my experiance trying to get an Upgrade through Vodafone. I upgraded a year ago and got a good deal on a phone and plan, but only after asking for a PUK code.Last week tried to get the same deal for my daughter (same Phone,...

G6andrew by 4: Newbie
  • 6094 Views
  • 5 replies
  • 0 thanks

Nightmare with business account to personal

I have been using a company business account. I no longer own the company but never got round to changing over the name. The phone is registered to my home address and ive been paying the bill from my personal account for 3 years. When I called to pa...

M123 by 2: Seeker
  • 2367 Views
  • 5 replies
  • 0 thanks

Paid for 6GB data, getting 1GB

I am a new Vodafone customer having taken out a new contract on back friday. The package I bought was supposed to have 6GB data but instead my account shows 1GB. I have tried to solive this on online chat and by ringing 191. Online chat was useless a...

Pilswort by 4: Newbie
  • 20070 Views
  • 73 replies
  • 1 thanks

Confusion about bill

I've just checked to see if I've been charged for a phone call to an 0300 number and noticed that it said my bill has been paid. I've checked my bank account and there's no payment showing on there so now I'm unsure as to whether it's been paid or no...

Huawei B598

Hi, i have just just purchased an unlocked B593 router, I have put my SIM card in and it’s telling me I need to some settings in as it won’t automaticaly update them.  Can i I have some help please many thanks

Sure signal V3 not working

Keeps on cycling and won’t connect todayreset 8 times but no joyreset router but all ok thereplease resync no.42164817126 

johneo by 4: Newbie
  • 1171 Views
  • 4 replies
  • 0 thanks

Resolved! Samsung Galaxy S6 Android 7.0 Nougat Update

When will the Samsung Galaxy S6 be updated to Android 7.0 Nougat, I've heard Vodafone S6 models were going to be the 1st to receive the update in the UK and that was said like a month ago already, but still no sign of it on my phone. Has someone else...

davides by 3: Seeker
  • 17202 Views
  • 14 replies
  • 0 thanks
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