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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 72456 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229520 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 201521 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Fiber Broadband Availablity - Vodafone

Hi Team, Can someone tell me - when will i be able to get Fiber Broadband from Vodafone at my location in SN1 2RA? I am currenty using ADSL broadband from Vodafone and pleased with it but i want Fiber and dont want to move to BT or SKy etc so want to...

Support tickets keep getting closed, how can I leave without penalty?

Hello, I switched over to Vodafone fibre last month and it's basically been crap. Download speeds are fine (18Mbps) and upload is, well, what I get in my area (0.4Mbps). The problem is my connection constantly times out, more so if you do anything ou...

Just tried to sign up Broadband for my girlfriend

I think I have just had the most frustrating web experience ever, well done Vodafone. I've juxt spend an hour on 3 different devices, mobile phone, tablet and Windows laptop trying to buy broadband on behalf of my girlfriend.  Not once did I even get...

Rocklett by 2: Seeker
  • 1152 Views
  • 4 replies
  • 0 thanks

New to Vodafone 76Mbps is 20Mbps less than Sky BB Pro

Hi All,  Just got activated and I'm only syncing @53Mbps.with Vodafone. I know my line can do 70Mbps as that's what I got with Sky until yesterday when I was switched over.---DSL Status This page shows the technical parameters of your DSL connection....

Complaint about services

I don't recommend vodafone broadband or openreach both have limited customer care skills keep you in the dark when your waiting for a service even leave you sitting in doors twiddling your thumbs waiting for an engineer only for them not to turn up n...

Resolved! Signing up for fibre

I’m having stupid amount of problems signing up for fibre broadband. Because it won’t let me put my address in manually, it doesn’t match my banking details. My address comes up wrongly on the website. Tried ringing and annoying assistant kept tellin...

Mavis47 by 2: Seeker
  • 5948 Views
  • 13 replies
  • 1 thanks

Very slow broadband speeds

Had fibre broadband for 3 days and speeds are 45mb ealry morning then approx 15mb during the day up until 5pm when they drop dramatically to 1 or 2 or sometimes 0.35 so basically unuseable!I know they say there is a 3 - 10 day "settling in period" bu...

simoncsi by 2: Seeker
  • 1126 Views
  • 3 replies
  • 0 thanks

Increasing latency + peak time latency & packet loss

Since I started my Fibre 38 contract with Vodafone in August last year, my line has never synced at the minimum guaranteed speed of 35Mbps (other than for 2 days after a DLM reset). I had several engineers out who failed to solve the issue or even ad...

av709 by 3: Seeker
  • 1962 Views
  • 6 replies
  • 0 thanks

How to escalate speed issue?

Hi there, Quick intro; 150meters from my local exchange (line would be capable of 130+Mbps down if Openreach uncapped it!), and broadband has dropped to 6Mbps down, yet maintaining 19.7Mbps up (over either Wi-Fi or ethernet). I've ran through all dia...

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