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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 72456 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229520 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 201521 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Own Router, Upstream Sync Dropped

Afternoon all, I've just switched to an Asus DSL-AC55U (to get away from the horrid WiFi on the VF router) - but my upstream sync has halved!! Down is the same as before..... Any ideas? I am on a Broadcom cabinet, so was hoping to see the same sync.....

roundyuk by 2: Seeker
  • 629 Views
  • 2 replies
  • 0 thanks

Smart Ultra 6 battery

Just over a year old and the battery isn't holding charge, which is rubbish to be honest. Seems the battery isn't easily replaceable. Anyone had any experience of changing one?

Galaxy S7 WiFi Calling Codes?

I am having issue with WiFi Calling on my S7. On a call the other party cannot hear me. Lot of Echo and breaking up.Tried it in iPhone SE and no issues.And also changed SIM a few weeks ago.Sent the phone to Samsung and came back with no Fault reporte...

Getafix by 16: Advanced member
  • 1201 Views
  • 3 replies
  • 0 thanks

Smart N8 Freezing, Shutting Down (SD Card Issue?)

Starting last night, my phone began to slow down considerably to the point of freezing while using my normal apps. It forced itself into a restart and claimed the SD card was removed (it was not). Upon opening it up, taking out the SD card and puttin...

Transferring photos to laptop: where is "Notification Panel"?

.I have Smart First 7. When I connect phone to laptop with USB, a new drive is opened on laptop called VFD 200,  The Photos folder is empty, although I have photos on my phone.User Manual says open the Notifications Panel and tap "Connected As...."Qu...

Payment not taken in 5 months?

After some advice here guys.  I took my contract out is September 2016, I paid September and Octobers bill but since then zero has been paid.  I should add since day 1 they managed to completly mess up my billing, I did post about this issue but it s...

dj9928 by 4: Newbie
  • 4945 Views
  • 5 replies
  • 0 thanks

No Auto response for Unlock Received!!!!

I submitted an unlock code request a short while back and not received an auto confirmation email. This maybe because despite changing my email address with Vodafone (on several occasions) they still like to resort to the email address I signed up wi...

Anonymous by Not applicable
  • 910 Views
  • 2 replies
  • 0 thanks

Sure signal won't connect

We got a sure signal for our office a few months back as the Vodafone signal is often poor.It is connected directly to the Virgin router and I have opened up the required ports as per the guide.The sure signal has only ever had a flashing red power l...

Breaching Vodafone T&C

I’ve been sent a text to my work phone saying I’ve breached Vodafone T&C after I sent a bulk message and I am extremely stressed out and I need it to be sorted out as soon as possible or I’ll lose clients. It is the only way I provide for my family t...

New 76Mbps Package - Extremely Slow

Hi, I recently moved house and purchased the Vodafone 76Mbps broadband deal. We started using the internet from the 9th Dec and are finding the service frustratingly slow. The following results are from Speedtest.net over the past 3 days Download spe...

xeron_2 by 2: Seeker
  • 4166 Views
  • 10 replies
  • 1 thanks
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