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htc one. crack in screen

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3: Seeker
Had my one for there weeks and it has a single crack in middle of screen, top to bottom. It has been in a flip case from day one and not been dropped. Anyone had
same problem. Waiting for voda repair sevice.
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1 ACCEPTED SOLUTION

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3: Seeker
Afraid not.
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6 REPLIES
16: Advanced member

i have had my device in the case that came with it (pre order one) and have had no crack appear on the screen as of yet, i would imagine that a cracked screen may not be covered by your warranty..

If i have helped please feel free to click on the Thumbs Up below

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3: Seeker

Yes. You probably are correct. Will be interested in what the repair engineer thinks. Dont want to send it to a third party repair shop. I believe its not an easy fix.

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Moderator (Retired)

Hi mikcat,

 

To be honest it could have been caused by a number of things, however the bad news is that it won’t be covered under the warranty as it’s classed as physical damage.

 

Do you have insurance with us?

 

James

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3: Seeker
Afraid not.
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Moderator (Retired)

Hi mikcat,

 

That’s a shame. We can repair the phone for you but there’ll be a charge of £150 for it.

 

Alternatively, you may want to check your house insurance some policies do cover mobile phones.

 

Thanks,

 

Andrew

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3: Seeker
Checked my home ins and it looks like i may be covered. Of not i will come back to vodafone. Thanx Andrew. .....Mike
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