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New BlackBerry Z10 will not power up

Iddon
2: Seeker
2: Seeker

‎05-08-2013 02:35 PM

New BB Z10 working fine until this morning. Will not charge, red LED flashing. Any suggestions?

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8 REPLIES 8

Ben_H
Moderator (Retired)
Moderator (Retired)

‎06-08-2013 07:10 PM

Hi Iddon,

 

Thanks for posting!

Is the phone showing a blank screen or is it switched off while plugged in with an LED flashing? Can you try hooking it up to a computer, laptop or games console to charge via USB for an hour to see if that will boot it back up while on a slower charge?

 

If there's no joy there and removing and replacing the battery doesn't help, I'd recommend visiting a store to arrange for a repair. 

Let me know the outcome either way! :Winking_smiley:

Cheers, Ben

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Iddon
2: Seeker
2: Seeker
In response to Ben_H

‎07-08-2013 09:39 AM

Blank Screen wh red LED flashing, not taking any charge from provided charger and does not open when hooked to lap-top. attery replace appears to fixed it but a little concerned that it will happen again, appears to be a common fault

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Retired-Dave
Moderator (Retired)
Moderator (Retired)
In response to Iddon

‎08-08-2013 08:58 AM

Hi Iddon,

 

There's no common fault across all BlackBerry Z10's causing this, but I do appreciate your concern.

 

Let us know if this recurs, as it may suggest a fault causing battery failure which needs repairing.

 

Dave

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MichaelRO
2: Seeker
2: Seeker
In response to Retired-Dave

‎12-09-2013 03:43 PM

I consistently find that my Z10 doesn't respond when plugged into charge.  I am starting to feel as if when I pull the battery out and restart it and then plug it in to charge it starts to charge.  Does anyone else notice this coincidence.  I thought I might have a faulty charge 'port' but might this be the case?  Thanks.

 

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Sukhi
Moderator (Retired)
Moderator (Retired)
In response to MichaelRO

‎13-09-2013 01:37 PM

Hi MichaelRO

 

You may have a faulty charger, is it possible to try a different one?

 

If the phone is faulty I'd recommend a repair, see how to arrange this here.

 

Thanks

 

Sukhi

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MysSeven
1: Seeker

‎15-02-2014 10:27 AM

Actually it is more common. I'm on my second battery. Now I'm forced to buy spares just to keep the phone.

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Sukhi
Moderator (Retired)
Moderator (Retired)
In response to MysSeven

‎17-02-2014 12:07 PM

Hi MysSeven

 

There could be a fault with the phone itself in which case, please follow the steps I’ve provided above to arrange a repair.

 

Thanks

 

Sukhi

 

 

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AhmedAzmy
1: Seeker
In response to Sukhi

‎23-05-2014 03:30 PM

just see this topic by chance I know I'm too late to answer this question

this problem I think Appear after you update your device software just if yes try to back to Previous version and the problem will solve I answer that now cause in present software will appeare with you again Version 10.2.1.2102

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