Wi-Fi and Vodafone Hotspot do not work on Blackberry Q10

[nigeljcoote]

I upgraded to a Blackberry Q10 last month and have not been successful in getting Wi-Fi and Vodafone Hotspot to work.  I have done 2 software updates since I got my new smartphone, I am on the latest version 10.2.1 and Blackberry say that this should have fixed the problems but it hasn't.

Wi-Fi and Vodafone Hotspot work on my wife's BB Z10 so they should work on my BB Q10.

Is it a hardware problem?

[Gemma]

 Hi nigeljcoote,

Welcome to the eForum. 

What’s happening when you try to use Wi-Fi?

Is your phone facing issues connecting to all Wi-Fi connections?

If so it looks like it may be a fault with the phone.

Please see our repair process here.

Thanks,

Gemma

[NigelJohnCoote]

Hi Gemma,

Thank you for getting back to me.

Here are the answers to tour questions.

What’s happening when you try to use Wi-Fi? Wi-Fi Connection Status: Attempt 1 of 3 Connecting to network Associating then this message appears "Unable to authenticate against network. Verify saved network security settings.

Is your phone facing issues connecting to all Wi-Fi connections? Yes

My wife has the BB Z10 which is 7 months old and it works fine.

I will look at your repair process.

Thanks again for your help.

Nigel

[Retired-Ian_]

Hi NigelJohnCoote,

Thanks for coming back to us.

I'd suggest following the link Gemma gave for a repair.

If you need anything else you know where we are.

Thanks

Ian