02-06-2012 09:37 PM
04-06-2012 11:53 AM
05-06-2012 12:41 PM
Thank you for your posts and I am sorry to see the frustration that this has caused you.
I would love to investigate this for you so we can turn things around, you mention you have sent a PM in your original post however I have not been able to find this.
So we can assist you further with your account specific query please follow the PM I have sent to you and either myself or one of the team will be in touch as soon as we can.
You can find your PM inbox here.
05-06-2012 05:49 PM
07-06-2012 03:44 PM
I know exactly how you must feel, my bold 9900 is now being sent off for the 3rd time and only had it since March. I am sick of this process i just want a reliable phone. And Vodafone just don't listen end up being told the same thing everytime. I dont pay my monthly bill for my phone to be sent off while i use a phone that can't do most the things I am paying for. Just wish my contract was near an end so I could find a new network and a better device.
08-06-2012 10:21 AM - edited 08-06-2012 10:39 AM
08-06-2012 01:40 PM - edited 08-06-2012 01:43 PM
" who feels it is acceptable to having to always do battery pulls ?".
Would you accept this if a garage said for you to keep doing this to your car?
Or if the garage suggested that you turn certain functions of your car of?
Just something I feel that I would like people who are having problems to think when these are the things you are asked to do.
08-06-2012 01:59 PM
A smart phone is a computer and from time to time they need to be re-started. If there is a problem with that phone it might need to be rebooted a lot to try and resolve the issue. It is the same with a computer. Most problems are solved by turning off and on again.
With the Blackberry the only way to re-boot the phone is a battery pull. With an iPhone you battery is a sealed unit and you have to press and hold 2 buttons. Each phone is different.
When I had a Blackberry Storm I used an app called Quick Pull that simulates a battery pull. I had it scheduled so that at 3am each morning it would re-boot the phone and that helped to keep the phone running well.
If you have a car with an electrical problem a garage will often take a long time to pinpoint the issue and may well ask you to help in the research by doing or not doing certain things as you drive the car - I've certainly had that happen to me.
08-06-2012 04:25 PM
I have to agree with your sentiment. I have a new 9900 delivered today (got rid of my other phone yesterday) and this one appears to be faulty. It will not connect or display on my PC, nore show up in BDM. I'm seriously considering cancelling my new contract and going with another provider.
08-06-2012 05:23 PM
Spencerk, sorry to here you are having issues but unfortunately I am not supprised at this, I really would consider if possible getting away from these phones. Several people I know have already changed these handsets and are much happier knowing they have reliable phones that do what they pay for.
If the contracts were not so long it would be nice to think you can try it and if faults still occur you could change in a short time. Where as I am stuck with this brick ( sorry 2 bricks) that are just useless . Vodafone Provide a fantastic signal so would not advise changing providers incase there signal is not so strong but it's a shame there customer services are so poor. I was with orange for 16 years and only changed due to signal problem even though they bent over backwards to keep me. I now think it would have been less trouble moving to somewhere with better signal just to stay with them as I wouldn't have the customer service issues I have now.
Even to right on hear I have to use my PC or my IPOD as my phone takes so long to work and load it's just not worth bothering with.
09-06-2012 07:42 PM
11-06-2012 12:27 PM
Thanks for your posts and keeping us updated on the situation. As your phone is now currently away for repair again there is little that the eForum team can do at this stage until the handset has been returned to you. Please post back with an update as soon as you have received information from our repairs team and if you're encountering any diffculties again then please be assured that my team directly will be more than happy to handle it from there.
12-06-2012 09:37 PM
I am suprised to see that this late in my problems you say your team will contact especially if you read up on both my topics you will realise that unfortunately i have 2 of these phones and both have been my worst nightmare. I have PM your team on several accounts and still to this day waiting for a member to contact me with some form of resolve apart from hearing the words send your phone in for repair. The repair team cant even send out a phone that works properly let alone attempt any other option. As stated I have PM with my contact details and due to not being allowed to make call during my normal working day i am available to talk from 17.45 each day. Please feel free to show any of this to your management team as I feel that I am not getting anywhere and my constant battle continues. I am most upset once again to have recieved my monthly bill and see that I am paying for a phone that i have not been able to use in months especially seeing as vodafone have had it most of this time.!!!!!!!!!!!!!!!.
Sorry but I am very frustrated and customer care on the phone are useless.
13-06-2012 06:39 PM
I am fed up, vodafone do manage to succeed in one thing -upsetting people.
14-06-2012 01:39 PM
Hi there hotrod,
Thanks for your post.
I've had a look through our email queues and can only see one email chain where we have advised you to purchase a new battery and send in the proof of purchase and we will credit you the cost.
I can't see that you've email the eForum Team directly as instructed in the PM that DaveCD sent you in this thread. There is a specific routing code that enables all emails to be routed into our team. Looking at the emails you've sent, the code has never been used.
Unless you use the routing code then my team will not see the emails you've sent and can only work with the information provided on the forum.
So we can address your issue I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.