18-05-2012 03:11 PM
Hi, my 9900 is able to receive & send both texts & calls without issue, also the internet is fine - however it can only send BBMs, nothing is ever received..! This has been going on for about a week now, I've tried soft & hard reboots, deleting and re-installing BBM. Changing my email addresses & pwds. I've even taken it into one of the v/f showrooms and they were baffled - saying maybe its a problem with Blackberry themselves, try giving it a bit longer & see if it fixes itself... Which obviously it hasn't!
Please can someone offer better advice as it's driving me mad!
Solved! See answer
18-05-2012 05:41 PM
A few questions / things to try.
Is your signal indicator showing GPRS, EDGE, 3G in capitals?
You can send a BBM to someone and it's received ... can they reply to this (and do you receive the BBM if it's a reply via an active conversation)?
Can you send & receive PIN messages?
What about to yourself? (your PIN can be found by holding SHIFT & ALT then pressing H or in Device Settings menu)
Can you BBM yourself (believe it or not, you can invite, add & BBM yourself)?
(this trick seemed to give the system a nudge & solved the problem in a recent post)
19-05-2012 12:17 PM
Thanks for the response!
It shows as 3G (caps)
They can respond & it shows as "D" on their handset - but nothing comes through to my device
Can send, but can't receive PINs & when the user responds to PIN it shows as "awaiting authorization" (on both our phones)
Won't let me BBM myself - I'll double check exactly what it says later - haven't got it on me at the mo...
Only had the phone about 4 week, worked fine for the 1st 3 weeks, then this! Nothing out of the ordinary installed, just the standard stuff it updates, when you first switch it on...
19-05-2012 12:33 PM
It must be something to do with the registration of the handset to the network - you can send via RIM network, but messages aren't finding your BB.
Have you tried forcing a Registration from the Host Routing Table?
(Options > Device > Advanced > Host Routing Table ... Menu Button)
Alternatively, it could be a Service Book issue (although these are usually refreshed by a battery pull). You could a resend - via Email Settings Menu.
Last thing I can think of ... are you on a corporate BES tariff or standard BIS tariff?
BES administrators can bar certain functions.
Best of luck.
19-05-2012 03:50 PM