25-09-2011 06:56 PM
I Pay £20 a month on Contract. My Dad rung up Vodafone and they said i have to pay £5 extra! Why dont i get Bbm if i pay £20 already? if i was on pay as you go and i topped up £20 it would let me have BBM? So why not on Contract? On Orange you get BBM if you pay £20 a month for the same deal as me?! I really want BBM So help me and answer my qusetion?!
25-09-2011 07:36 PM - edited 25-09-2011 07:38 PM
You have been given the correct advise by Customer Services, the charge for Blackberry service is £5.00 per month. Without BIS, you would be unable to access the internet, BBM, Facebook etc.
If you topped up £20 on PAYG, you would get internet access as a Freebee, but you would still need to top up a further £5.00 for BlS.
26-09-2011 07:13 PM
First and foremost a very warm welcome to the eForum, it is fantastic to see new users here!
The post AnnS has put is correct with the information given (thank you), however I do also understand your frustration and would love to take a closer look for you.
So your details are not splashed over a public forum I have sent an email to the address you registered on here with, please complete and reply to this and we can take a better look.
Hope to hear from you soon.
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
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13-10-2011 05:57 PM
I Cant put my details in as i am not 18 and my dad sorts out my phone! He has rung about this before but they are still making us pay that £5 extra!:@ On orange the same contract as mine they Get BBM free! So i am really not happy! Vodafone takes the mick....WHY CANT YOU GIVE BBM FREE?!