23-10-2010 10:48 PM
I have a Blackberry Curve which I use for emails and browsing the internet regularly. Since the begining of this week however I have only had a GSM signal rather than GPRS- so although I can make/receive calls and receive and send texts, I am unable to use the internet on my BB or receive emails.
As I use my BB for work too this is starting to prove problematic. I have spoken to someone at Customer Services who said there was no problems with the masts that service my area. The UK Coverage Map on the vodafone website says there is no coverage for 3G and Mobile broadband in my area (SY21)- I don't know if that's relevant?
As I live in quite a remote place I have never had the strongest of signals, but I have always had GPRS and been able to use my Blackberry for internet and emails- this is a recent development!
It's not a problem with the phone as I was out of the area this weekend and these services worked fine and I had GPRS signal again.
Please advise, I am getting desperate!
24-10-2010 05:51 AM
Thanks for your post here. I'm sorry to hear that you are having problems with this. I can completely appreciate how frustrating this must be for you.
So that we can look into this for you can you provide me with the full postcode of the area that you are having this problem. We need your full postcode so that we can accurately pinpoint which cell site/s you are using
Please let me know and we'll be more than happy to help you further
24-10-2010 02:13 PM
24-10-2010 03:11 PM
Thank you for your reply. I've taken a look at your postcode, whilst the nearest mast is 4 miles away, I can't see any network issues that would be causing this to happen. As you're in an area of fairly weak signal where this happens, it's quite possible that the SIM card may be struggling to communicate with the network efficiently, thus causing these issues. If you're able to, I'd recommend testing the SIM in another phone to see if the issue does still occur, if so then you'll be able to pick up a new one free of charge from your Nearest Vodafone Store.
If that doesn't make any difference then please let me know.
24-10-2010 03:47 PM
Thanks for your reply. If you don't have another phone to test the SIM card in, it's worth popping to your Nearest Vodafone Store to pick up a new one. Give that a go and let me know if it resolves your issue.