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Moderator (Retired)
Moderator (Retired)
Lee
Posts: 19,284
Registered: ‎27-10-2008

Re: BIS not connected after top up

Hi Sakib,

 

At the moment we are investigating and we're unable to provide a timescale but rest assured we're working as hard as we can to get it fixed for all our customers.

 

Regards,

 

Lee

Message 101 of 211 (7,471 Views)
Rank 1: Guest
einirx
Posts: 1
Registered: ‎23-02-2012

my internet service wont work

i resently bought the bb internet service for my bb for the second time but my bbm wont work and now neither will my ineternet!

Message 102 of 211 (7,553 Views)
Rank 1: Guest
Kenny97
Posts: 1
Registered: ‎22-02-2012

BBM Not working (Blackberry 9300)

[ Edited ]

I tryed to get BBM on the 21/02/12. Vodafone sent me a text saying i am subscribed (Click Here to see the picture).

I have taken out the battery and sim card for 30mins but BBM still did not work.

On the 22/02/12 Vodafone sent another text (Click Here to see the picture).

It still dont work today (23/02/12).

My Facebook and Twitter works the only problem is the BBM.

How can i fix this?

 

 

 

Message 103 of 211 (7,662 Views)
Rank 1: Guest
AkeemW92
Posts: 4
Registered: ‎22-02-2012

BIS and BES problems for BB 9900

I still cant connect to my BB apps or BBM or email. I am getting verryyy frustrated and I am thinking about Switching to O2 because of the lack of help I am reciving from the tech group and customer support

Message 104 of 211 (7,503 Views)
Rank 1: Guest
Hatherz
Posts: 2
Registered: ‎22-02-2012

BIM and BBM

Its pretty much the same problem as everyone else.... It says i have been subscribed to the BIS yesterday but i still cant connect to the internet or make BBM work...

 

Im a pay as you go customer and i've told theres a issue happening at the moment but any help would be appreciated

Message 105 of 211 (7,611 Views)
Rank 1: Guest
quickfix
Posts: 3
Registered: ‎22-02-2012

Re: BBM Not working (Blackberry 9300)

I assume this is what is happening to my phone? Ive had the same problem. My bbm ran out the other day didnt have enough to top it back up when i did top up and resubcribe it said i was connected yet i cant access the service and i got the same picture as shown above. I've had little helpful information from vodafone thus far...

Message 106 of 211 (7,509 Views)
Rank 1: Guest
sivelli
Posts: 2
Registered: ‎23-02-2012

Re: My BBM and all internet services are not working.

Is there an ETA for resolve for this please anxious to  use the services

Message 107 of 211 (7,598 Views)
Rank 1: Guest
BridgetK12
Posts: 1
Registered: ‎24-02-2012

Re: BBM and Email not working on BB 9900

Hi, I'm recently experiencing the same problem! My Internet and bbm do not work and I have tried everything and even rung Vodafone 5 times but nobody can help me? Please can you help? Thanks Bridgetk12
Message 108 of 211 (7,438 Views)
Rank 1: Guest
wardybd6
Posts: 2
Registered: ‎24-02-2012

bbm and internet not working

hi i recently topped up on the 22/3/2012 my bbm or internet is not working and when i try send a pin its saying peakto peak service blocked whatdoes this mean ?????????

Message 109 of 211 (7,651 Views)
Rank 27: Mentor I
_365_
Posts: 669
Registered: ‎24-08-2011

Re: bbm and internet not working

has it worked before - i.e since you topped up, and now stopped?

have you paid your £5 for the BB service on PAYG?

 

 linky here Pay As You Go Blackberry

Message 110 of 211 (7,518 Views)
Rank 1: Guest
DavidL
Posts: 3
Registered: ‎23-02-2012

Re: Vodafone are a joke

So much for 24 hours and it will all be sorted - still nothing. Great customer service again from Vodafail.
Message 111 of 211 (7,449 Views)
Rank 1: Guest
DaveJunior
Posts: 1
Registered: ‎24-02-2012

Re: Blackberry Internet Service - Not Connected

Hi,

 

I got a BlackBerry Curve yesterday and a new Vodafone SIM on PAYG. I have signed up for the BlackBerry Internet Service and the £5 has been taken from my account but I am still unable to get on the internet.

 

The Service Status shows BlackBerry Internet Service - Not Connected and it has always been like this. I received the text message stating I was set up and may need to hard-reboot my phone. I have done a hard reboot and also gone into "Advanced Options > Host Routing Table" and registered - I received a message saying the registration was done.

 

Can you advise what I am doing wrong or what I need to do so that I can get it working?

 

Thanks in advance,

 

Dave

Message 112 of 211 (7,567 Views)
Rank 1: Guest
wardybd6
Posts: 2
Registered: ‎24-02-2012

Re: bbm and internet not working

no i have just bought the phone it said something about provisioning on ur side they said they was a problem with bb on vodaphone

Message 113 of 211 (7,500 Views)
Rank 1: Guest
elaine2108
Posts: 8
Registered: ‎24-02-2012

bbm not working

hello can anybody help by blckberry services wont work ive tried taking battery and sim out but it still wont work ive rang customer services 

Message 114 of 211 (7,539 Views)
Rank 1: Guest
elaine2108
Posts: 8
Registered: ‎24-02-2012

Re: bbm not working

thank you 

Message 115 of 211 (7,442 Views)
Rank 1: Guest
ohcomeon
Posts: 3
Registered: ‎24-02-2012

BlackBerry Services - lack of communication

What is the status on repairing BB Services?

 

The original notification came out yesterday lunchtime that issues were being experienced by "some" users and we would be told more when you know more.

 

We are now almost 24 hours later and the BB Services are still not working. Am I to take it from the lack of updates that Vodafone and RIM have no more idea what is wrong than they did when the problem first arose?

 

Since I am paying for BlackBerry Services will I get a refund on the days it has not been available to me?

 

This is starting to feel awfully similar to the problem experienced before Christmas.

Message 116 of 211 (7,534 Views)
Moderator (Retired)
Moderator (Retired)
Lee
Posts: 19,284
Registered: ‎27-10-2008

Re: BlackBerry Services - lack of communication

[ Edited ]

Hi ohcomeon,

 

At this time we are still investigating. If you like to can subscribe to the linked announcement and will be emailed once an update is given.

 

To subscribe, please click 'post options' on the right hand side of the header and select 'subscribe to RSS feed'.

 

Cheers,

 

Lee

Message 117 of 211 (7,444 Views)
Rank 1: Guest
ohcomeon
Posts: 3
Registered: ‎24-02-2012

Re: BlackBerry Services - lack of communication

Thanks Lee, but that's my point. The link you gave points to the same message published yesterday lunchtime and I find it surprising (or more accurately frustrating) there has been no update in all that time!
Message 118 of 211 (7,440 Views)
Moderator (Retired)
Moderator (Retired)
Lee
Posts: 19,284
Registered: ‎27-10-2008

Re: BlackBerry Services - lack of communication

Hi ohcomeon,

 

My apologies. I've edited the post. Unfortunately there is no further information at this time.

 

Cheers,

 

Lee

Message 119 of 211 (7,437 Views)
Rank 2: First Poster
AleshaRahman
Posts: 20
Registered: ‎13-02-2012

I can not activate BBM on my phone

Posted from Facebook
Hi... I had a text yesterday saying that my Blackberry services had been suspended..so I called 40035 to activate it agian..but it said I was already opted in to the service and it didn't give me an option to activate. So I thought I should opt out and back in again but that hasn't worked either! It said something like I can still use my BBM till 29th but I can't send messages ..Help??!
Message 120 of 211 (7,550 Views)