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Moderator (Retired)
Trev
Posts: 3,706
Registered: ‎04-05-2010

Re: Blackberry Internet Service - Not Connected

 

Hi Sara75

 

Let me firstly welcome you to the Vodafone eForum family. New faces are always a welcome addition here. :smileyhappy:

 

I'm sure I can help with this issue your having with the Blackberry. :smileyhappy:

 

As this handset was attached to a contract formerly, what I'd firstly recommend is to ensure it has been released from the original Blackberry registration. If you request the contract holder to contact customer services, they can check and arrange to delete this if required.If it's still registered you will not be able to use the Blackberry service even if the BIS(Blackberry Internet Services) attachment is in place.

 

You can add the BIS service yourself in one of two ways:

 

Get it with my account

Login or Register for My account to opt-in.

Call us

Call 40035 free from your Vodafone pay as you go BlackBerry smartphone.



Further details of this you can find in the Blackberry PAYG help pages.

 

If you have actioned all this, and you're still unable to use the Blackberry Services, then please reply to the email I have sent to your eForum registered email address. Once I receive this I'll be able to assist further.

 

Regards

 

Trev

eForum Team

 

 

Message 20 of 211 (12,383 Views)
Rank 1: Guest
ozniccoannan
Posts: 7
Registered: ‎19-12-2010

Re: Blackberry Internet Service - Not Connected

Hi,

 

I'm having the same issue. Didn't see this link earlier but started a new thread http://forum.vodafone.co.uk/t5/BlackBerry-Devices/No-BIS-Connection-past-couple-of-days/td-p/735777.

 

Have looked at the faults boards, done everything that is suggested in the thread above- nothing. Any help here.

 

Message 21 of 211 (7,643 Views)
Rank 1: Guest
Naby
Posts: 13
Registered: ‎03-05-2011

Re: Blackberry Internet Service - Not Connected

Hello,

I'd really appriciate help too! My Torch arrived yday, I can call & text but not access any BIS services. I've requested the host table services & altho the msg sent I didn't get any reply. I've also done a battery pull but nothing is working. I know that I selected to have BIS added to my account, any idea what I can do?
Message 22 of 211 (7,639 Views)
Rank 13: Guide II
laurie_dunkley
Posts: 165
Registered: ‎25-12-2010

Re: Blackberry Internet Service - Not Connected

[ Edited ]

Sounds obvious but give 191 a call to check BIS has been added to your account, BTW it's £5 pm

Message 23 of 211 (7,638 Views)
Rank 1: Guest
rowaan78
Posts: 1
Registered: ‎20-05-2011

Re: Blackberry Internet Service - Not Connected

Hi,

 

I just bought a new Blackberry Curve 9300 3G on Play.com. When it got here I went through all the setup stuff but I can make calls, texts, bbm, e-mails or internet :smileysad: I have credit but it still doesn't work!

 

Please help me!

 

Cheers.

Message 24 of 211 (7,599 Views)
Rank 1: Guest
stuart_connolly
Posts: 1
Registered: ‎20-05-2011

Re: Blackberry Internet Service - Not Connected

hi just wondering if you could help me i bought a blackberry curve today and im having the same problem

Message 25 of 211 (7,592 Views)
Tech Team
Wayne
Posts: 16,885
Registered: ‎04-08-2008

Re: Blackberry Internet Service - Not Connected

Hi rowaan78 and stuart_connolly and welcome to the eForum to the two of you :smileyhappy:

 

Thanks for your posts here.

 

So that we know what we are dealing with here can you give us some more information, such as, what is exactly happening when you try to make a call/send a text/access the internet?

 

Do you get any error messages? If so what are they?

 

What happens if you put the SIM into another handset? Do you get the same problems?

 

Have you tried the various pieces of advice in the posts above?

 

Please let me know and we’ll be happy to help you further

 

Thanks

 

Wayne

 

eForum Team



I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 26 of 211 (7,582 Views)
Rank 1: Guest
Bradley91
Posts: 1
Registered: ‎31-05-2011

Re: Blackberry Internet Service - Not Connected

Hi, 

   I too am the same as above, my phone was fine until i updated it from the desktop software. Ever since i have not been getting blackberry internet service and it is really frustrating because i need all my servies such as bbm. Ive done battery pulls, the whole host connections registering thing etc, nothings working! 

I have full phone signal and 3g coverage but no BIS :smileysad:

 

HELP! :smileysad:

 

Message 27 of 211 (7,547 Views)
Rank 1: Guest
Pinotnoirgirl
Posts: 5
Registered: ‎31-05-2011

Re: Blackberry Internet Service - Not Connected

I am having exactly the same problems, and have been since Saturday. It appears that from the number of people on here complaining of the same thing, that there are some issues......

Message 28 of 211 (7,547 Views)
Moderator (Retired)
Martin
Posts: 5,687
Registered: ‎30-11-2009

Re: Blackberry Internet Service - Not Connected

Hi Bradley91


Welcome to the eForum :smileyvery-happy: it is always good to see new faces on here.


So that awe can look into this further for you, I have just sent you an email, if you can reply back to that with the relevant information, we can see what can be done to sort this out.

 

@Pinotnoirgirl - I have answered you on another thread, and have sent you the same email :smileyvery-happy:

 

Thanks

 

Martin

eForum Team

Message 29 of 211 (7,539 Views)
Rank 1: Guest
Davey3006
Posts: 1
Registered: ‎02-06-2011

Re: Blackberry Internet Service - Not Connected

Hi,

 

Did all that, still can't connect either, Feel like cancelling this account and going back to o2 where I could connect without any trouble!!

Message 30 of 211 (7,524 Views)
Rank 1: Guest
cazzaroo
Posts: 1
Registered: ‎02-06-2011

Re: Blackberry Internet Service - Not Connected

Hi Martin - I am having the same problems. Got my Torch on Friday last week - was able to connect to wifi that evening, and have not been able to since Saturday. I have done all of the above suggestions, and could really appreciate some help to fix this! Thanks!

Message 31 of 211 (7,519 Views)
Moderator (Retired)
Martin
Posts: 5,687
Registered: ‎30-11-2009

Re: Blackberry Internet Service - Not Connected

Hi Davey3006 and cazzaroo

 

I would like to make sure that you have BIS on your accounts, as if you have done all of the above, this is the next thing that should be covered.


I have therefore just sent you an email, if you can reply back to that with the relevant information, we can then check this out for you.


Thanks


Martin

eForum Team

Message 32 of 211 (7,501 Views)
Rank 1: Guest
sophwrl
Posts: 6
Registered: ‎29-05-2011

Re: Blackberry Internet Service - Not Connected

would you be able to send me the email too? ive been having the same problems and have tried numerous things that havent solved the problem :smileyhappy: thanks

Message 33 of 211 (7,496 Views)
Moderator (Retired)
BenJ
Posts: 3,428
Registered: ‎13-01-2010

Re: Blackberry Internet Service - Not Connected

Hi sophwrl

 

Email on way!

 

Thanks
BenJ
eForum Team 

Message 34 of 211 (7,486 Views)
Rank 1: Guest
leonuk
Posts: 4
Registered: ‎05-06-2011

Re: Blackberry Internet Service - Not Connected

BenJ

Could you help me as well got 2 8520s  friday ,everythings working but the BIS 

only getting opiton for Blackberry Enterprise Server email :smileyhappy:

Message 35 of 211 (7,472 Views)
Rank 34: Scholar III
bertyb
Posts: 2,187
Registered: ‎11-09-2010

Re: Blackberry Internet Service - Not Connected

Are they pay as you go or contract, if pay as you go, dial 40035 to opt in, if contract first check that you have Blackberry on your account, if you have then try


Step 1
1. Remove battery from the device
2. Leave the battery out for at least 30 seconds
3. Replace battery and let the device reboot


Step Two - Register on Network: (if step one did not solve issue)
1. From the device go to Options
2. Select Advanced Options
3. Select Host Routing Table
4. Select menu, then 'Register Now'


Try that and see what happens
Message 36 of 211 (7,465 Views)
Rank 1: Guest
leonuk
Posts: 4
Registered: ‎05-06-2011

Re: Blackberry Internet Service - Not Connected

on contract

 Vodafone500 Minutes, 50 per connection Texts (24 Months)x1

 Blackberry 8520 Curve (Black )x2

 Add-onsBlackberry BIS 500MB x2 


tryed  step 1&2 no luck 

guessing i ate got bis

tryed

https://bis.eu.blackberry.com/html

but no luck

Message 37 of 211 (7,459 Views)
Rank 34: Scholar III
bertyb
Posts: 2,187
Registered: ‎11-09-2010

Re: Blackberry Internet Service - Not Connected

and everything else works ? sounds like you don't have bis, what does it say at the top of the phone GPRS, gprs, gsm ?
Message 38 of 211 (7,455 Views)
Rank 1: Guest
leonuk
Posts: 4
Registered: ‎05-06-2011

Re: Blackberry Internet Service - Not Connected

gprs mate.

and yer everything else works.
Message 39 of 211 (7,454 Views)