Support:

BlackBerry (pre 10 devices)

Ask a question:
Reply
Rank 1: Guest
thewelder
Posts: 14
Registered: ‎09-09-2011

Bold 9900 'sim not allowed'

Hi tech guys,

 

Little problem with my bold which has started happening since the last VF software update.

Frequent 'sim not allowed' messages. Although a battery pull does the trick, doing a pull 3-4 times a day is getting slightly tedious.

Happens at random times, when and where it feels like it, but mostly seems to be when the signal is low.

Tried in 2g and 3g modes, cleaned the sim numerous times etc etc.

 

Time for a new sim, this one is about 4 years old?

Message 1 of 2 (3,827 Views)
Tech Team
Wayne
Posts: 16,884
Registered: ‎04-08-2008

Re: Bold 9900 'sim not allowed'

Hi thewelder

 

I’d definitely say that its time for a new SIM :smileyhappy:

 

I’ll send you a private message over explaining how to get in contact with us so that we can sort this for you. In the meantime would you be able to test you SIM in another phone to see if you get the same messages there?

 

You can find your PM inbox here

 

Please let us know the outcome of this.

 

Thanks

 

Wayne

 

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 2 of 2 (3,806 Views)