18-10-2011 05:01 PM
18-10-2011 05:58 PM
21-10-2011 11:57 AM
Thanks for posting on the forum. I'm sorry to see you've had some hiccups with the device you've got on contract. Naturally, you're covered for a full 24 months manufacturers warranty for issues not related to accidental damage or moisture damage. If you need to have the device sent away for repair again then of course we'll look to fix it for you again. Something that fixes some of the most common software issues is to perform a battery pull and then to use the BlackBerry desktop programme to ensure you have the very latest version of the firmware available on your handset.
If you've lost faith in the model you're using and need a hand with an early upgrade, respond to the email I've sent down to you and my team will happily discuss your options.
21-10-2011 01:44 PM
I have just responded to your email. Will an upgrade require me to spend more money? The phone is relatively new still, if those are my only 2 options then I think I should get my phone fixed first and see how that goes.