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Rank 1: Guest
maxi1991
Posts: 5
Registered: ‎02-05-2012

blackberry messenger

Hi There

 

im wondering if you can help me out. i have a blackberry 9300 and the problem is  i cant use my Blackberry messenger. I have BIS and RIM but i still cant use it. How do i go about getting it set up?

 

Many thanks.

Message 1 of 17 (2,613 Views)
Rank 45: Oracle IV
jeffkinn
Posts: 9,360
Registered: ‎01-01-2009

Re: blackberry messenger

There is no set up. If you have BIS on your account and connection to the network BBM should work. What exactly is happening or not happening? Are you getting any error message?

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Message 2 of 17 (2,600 Views)
Rank 1: Guest
maxi1991
Posts: 5
Registered: ‎02-05-2012

Re: blackberry messenger

When I try to add a contact it comes up pending but no one is receiving my requests.
Message 3 of 17 (2,597 Views)
Rank 45: Oracle IV
jeffkinn
Posts: 9,360
Registered: ‎01-01-2009

Re: blackberry messenger

and what happens if they add you? Can you browse the internet or send and receive emails? Have you got the Blackberry logo next to the 3G symbol to show that you are connected to BIS?

 

have you tried the classic battery pull?

 

If that doesnt cure the problem I would delete the module via Desktop Manager and add it again. or check in App World to see if there is an updated version of the program.

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Message 4 of 17 (2,594 Views)
Rank 1: Guest
maxi1991
Posts: 5
Registered: ‎02-05-2012

Re: blackberry messenger

Nothing happenes when they try to add me.yeah i have the 3G logo, i can browse and dowload things aswell.

 

i cant delete my BBM and there is not an upgrade yet.

Message 5 of 17 (2,586 Views)
Rank 45: Oracle IV
jeffkinn
Posts: 9,360
Registered: ‎01-01-2009

Re: blackberry messenger

Have you got the Blackberry logo as well as the 3G logo? Are you sending and receiving emails?

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Message 6 of 17 (2,583 Views)
Rank 1: Guest
maxi1991
Posts: 5
Registered: ‎02-05-2012

Re: blackberry messenger

yeah i have the Blackberry logo. yeah i can send and recieve emails.

Message 7 of 17 (2,579 Views)
Rank 45: Oracle IV
jeffkinn
Posts: 9,360
Registered: ‎01-01-2009

Re: blackberry messenger

Ok - so you are connected to BIS and BBM should work. It sounds like a software issue which means you need to re-load the programme or even the whole OS via Desktop Manager

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Message 8 of 17 (2,573 Views)
Rank 1: Guest
Josh_cy
Posts: 9
Registered: ‎24-04-2012

Re: blackberry messenger

I have the exact same problem on a 9360 

 

I can send recieve emails i can send messages people recieve them i cant add or be added (because i dont get the request) People i add just appear as pending (Waiting for Authorisation) 

 

I also have BIS RIM Pay monthly services All the jazz that SHOULD allow me to Use my BBM correctly.

 

I've batterey pulled reset my OS restored my phone deleted the software i''ve pretty much done EVERYTHING EVERYONE has mentioned. Searched forums and everything, No luck.

Message 9 of 17 (2,549 Views)
Rank 18: Instructor II
pau1j
Posts: 327
Registered: ‎27-02-2012

Re: blackberry messenger

Maxi / Josh.

How are you adding contacts - using email or PIN?
(using PIN is more direct as it links straight to the BB)

Can you send an invite to yourself (using your own PIN)?
Bizarrely ... you can actually BBM yourself!
Message 10 of 17 (2,545 Views)
Rank 1: Guest
Josh_cy
Posts: 9
Registered: ‎24-04-2012

Re: blackberry messenger

I've always added by PIN Seems easier i've even tried to add via barcode and still having no luck! I'll try and talk to myself now and see if that works lol!

Message 11 of 17 (2,541 Views)
Rank 18: Instructor II
pau1j
Posts: 327
Registered: ‎27-02-2012

Re: blackberry messenger


I'll try and talk to myself now and see if that works lol!


I find I get a better class of conversation that way :smileyvery-happy:

 

I almost never use BBM, but it should just take a few seconds to send/receive/accept an invitation (I unchecked the Security Question in Options to speed things up).

Message 12 of 17 (2,537 Views)
Rank 1: Guest
Josh_cy
Posts: 9
Registered: ‎24-04-2012

Re: blackberry messenger

Well it turns out i can add myself accept myself and send messages to myself, But still when i try to add some one else it just says pending and they don't get the invite.

Message 13 of 17 (2,534 Views)
Rank 18: Instructor II
pau1j
Posts: 327
Registered: ‎27-02-2012

Re: blackberry messenger

Josh ... how about PIN messages. Can you send these to the people you're trying to add BBM?

(it uses the RIM network, so will rule out network problems)
Message 14 of 17 (2,530 Views)
Rank 1: Guest
Josh_cy
Posts: 9
Registered: ‎24-04-2012

Re: blackberry messenger

[ Edited ]

What do you mean by a pin message?

 

Edit: my BBM now seems to be working Lmao. Who woulda thought that adding myself would seem to sort it out!

Message 15 of 17 (2,524 Views)
Rank 18: Instructor II
pau1j
Posts: 327
Registered: ‎27-02-2012

Re: blackberry messenger


What do you mean by a pin message?


It's like an email - BB to BB only using the phones' PINs.

Instead of Compose Email, use Compose PIN.

 


Edit: my BBM now seems to be working Lmao. Who woulda thought that adding myself would seem to sort it out!

Glad it's fixed ... the network probably just needed a nudge!

Message 16 of 17 (2,513 Views)
Rank 1: Guest
maxi1991
Posts: 5
Registered: ‎02-05-2012

Re: blackberry messenger

oh my god, ive just added myself and its working lol. thanks for your help!! :smileyhappy:

Message 17 of 17 (2,509 Views)