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Rank 1: Guest
ChristineBailey
Posts: 6
Registered: ‎08-07-2012

blackberry switching off & rebooting?

[ Edited ]
Posted from Facebook
i got blackberry 9320 about 3weeks ago, however for past week it keeps switching itself off when I am half way through doing things, i then have to wait a few mins before i can switch it on then it takes up to around 5mins to come on? and i keep losing signal when my partner is with me he has same phone yet he doesnt lose signal? ( the signal going doesnt happen the same time the phone switches off) any idea how to rectify this..its really starting to annoy me.
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jeffkinn
Posts: 9,359
Registered: ‎01-01-2009

Re: blackberry switching off & rebooting?

A long boot up time is normal for a Blackberry. Switching itself off like that isn't. 

 

Did this start to happen after you downloaded an app of some kind?

 

I would try re-loading the Blackberry operating system via the Blackberry Desktop manager software and if that doesn't cure the problem it could be a hardware fault and will need to be sent off for repair.

Jeffkinn_Sig.png

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Tech Team
DaveCD
Posts: 5,283
Registered: ‎26-07-2011

Re: blackberry switching off & rebooting?

Hi ChristineBailey

 

Thank you for your post and it is great to see you here.:smileyhappy:

 

There has been some excellent support and suggestions here (Thank You), please can you let me know if you have tried these.

 

Please take the device to your local store and one of our experts will be able to take a look and advise you of your best options or alternatively we can arrange a postal repair.

 

Many Thanks

 

DaveCD

eForum Team

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

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Rank 1: Guest
ChristineBailey
Posts: 6
Registered: ‎08-07-2012

Re: blackberry switching off & rebooting?

Posted from Facebook
thanks for your help...i have redownloaded the software but hasnt helped...i struggle to get into local store due to work and also cant really do without my blackberry so any other suggestions would be greatly recieved!
Message 4 of 7 (12,942 Views)
Rank 1: Guest
ChristineBailey
Posts: 6
Registered: ‎08-07-2012

Re: blackberry switching off & rebooting?

Posted from Facebook
i managed to get into a vodafone store today, robably have been my only chance for a while and the customer service i got was appaling the woman i spoke to didnt want to help, let alone look at my phone and give me options to fix my phone, is there really anyway i can get my phone fixed
Message 5 of 7 (12,921 Views)
Tech Team
James
Posts: 23,309
Registered: ‎21-07-2008

Re: blackberry switching off & rebooting?

Hi ChristineBailey,

 

When it comes to getting a phone repaired it will need to be do either via our retail stores or we can arrange a postal repair for you where we will send a repair envelope for you to post the phone off to our repair centre.

 

If you would prefer to go through a postal repair please follow the instructions that I have sent to you via PM and one of the team can arrange this for you however, we would not be able to give you a phone to use whilst yours is off for repair.

 

You can find your PM inbox here.

 

James

 

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 6 of 7 (12,915 Views)
Rank 1: Guest
ChristineBailey
Posts: 6
Registered: ‎08-07-2012

Re: blackberry switching off & rebooting?

Posted from Facebook
ok thanks, it is annoying that i have had this phone one month yet it no longer works, and i need it for work hence why i set up another contract with you
Message 7 of 7 (12,814 Views)